Customer Experience Platform
Estimated value
—
services
Awarded value
—
Suppliers
0
Lots
1
1 awarded
Published
16 Dec 2024
Description
The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.
Scope
- Reference
- ocds-h6vhtk-046bbd
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 793423207220000072500000
- Contract locations
- UKNorthern IrelandNorthern IrelandNorthern Ireland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Qualitative Assessment - System Requirements | 10.5 | quality | — |
| Technical Requirements | 10.5 | quality | — |
| Ease of Use low Code Requirements | 10.5 | quality | — |
| Customer CRM Requirements | 10.5 | quality | — |
| Implemnetation | 10.5 | quality | — |
| Demonstration | 17.5 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Restricted procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
—