BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Westminster City CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-05f0f4Procurement Act 2023Concession contractSME suitableactive
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
11 Feb 2026
Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Scope
- Reference
- ocds-h6vhtk-05f0f4
- Commercial tool
- Standalone contract
- Contract dates
- 19 Jan 2026 to 17 Jul 2026Possible extension to 17 Aug 2026
4 weeks for time only
- CPV classifications
- 79342300794100007941100079411100794152007941900033124110
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Procedure
- Below threshold - open competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
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Awarded to