PS.

EAST0779 - Provision of Warden Alarm Response Services

EASTLIGHT COMMUNITY HOMES LIMITEDcontractFind a Tender ↗Ref ocds-h6vhtk-050664Procurement Act 2023SME suitablepending

Estimated value

—

Awarded value

£83k

Awarded 30 Jan 2026

Suppliers

1

Lots

1

1 awarded

Published

02 Feb 2026

Description

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

Scope

Reference
EAST0779
Commercial tool
Standalone contract
Contract dates
30 Jun 2025 to 30 Jun 2028
Possible extension to 30 Jun 2030

2 x 1 year extensions

CPV classifications
79711000
Contract locations
UK, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Quality60% qualityquality60.00%
Cost40% costcost40.00%

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£83k

Award date

30 Jan 2026

Contract start

02 Mar 2026

Contract end

28 Feb 2029

Awarded to
CU
Careium UK Limited