Provision of CRM and Ticketing System
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
29 Mar 2022
Description
A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors. A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.
Scope
- Reference
- itt_90384
- Commercial tool
- Standalone contract
- Contract dates
It is anticipated that the contract will run over an initial minimum period of 5 years with options to extend the contract on an annual basis following this. Current estimated value based on 5 year term.
- Main category
- services
- CPV classifications
- 48445000
- Contract locations
- Wales
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 75 | quality | — |
| Cost | 25 | cost | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
—
Contract start
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Contract end
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