CAF290-21 Cafcass further competition for Cloud Contact Centre
Estimated value
£244k
Awarded value
£244k
Awarded 14 Oct 2021
Suppliers
1
Lots
1
1 awarded
Published
28 Jan 2022
Deadline 21 Sept 2021
Description
Further competition under CCS Network Services 2 framework agreement (RM3808), lot 13 to award a Cloud Contact Centre as a Service (CCaaS) Contract to a sole Supplier. CAFCASS is seeking the provision of a Cloud Contact Centre as a Service (CCaaS) solution for a period of three years with the live service to commence no later than the 31st March 2022.
Scope
- Reference
- CAFCASS001-DN554364-47311806
- Total value
- £244,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 22 Sept 2021 to 21 Sept 2024
- CPV classifications
- 64000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 21 Sept 2021, 10:59 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£244k
Award date
14 Oct 2021
Contract start
22 Sept 2021
Contract end
21 Sept 2024
Awarded to