PS.

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

The Health and Care Professions CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-056a29Procurement Act 2023active

Estimated value

—

Awarded value

—

Awarded 24 Jul 2025

Suppliers

1

1 SME

Lots

1

1 awarded

Published

31 Jul 2025

Description

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Scope

Reference
HCPC0222
Commercial tool
Standalone contract

Submission & procedure

Procedure
Below threshold - without competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

—

Award date

24 Jul 2025

Contract start

14 Jan 2026

Contract end

13 Jan 2029

Awarded to
OB
OPUS BUSINESS SYSTEMS LTD
SME