CfT - C1110 Customer Billing and Contact (CBC) Renewal and Implementation Programme

NI Water and its subsidiariescontractFind a TenderRef ocds-h6vhtk-03025532014L0025closed for bids
View buyer

Estimated value

£55.0m

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

10 Mar 2022

Deadline 22 Apr 2022

Description

NI Water is seeking, through a single procurement process, to award to a prime delivery partner to provide and support Customer contact, billing, collection and channel services and solutions for NI Water.

Scope

Reference
ocds-h6vhtk-030255
Total value
£55,000,000 excluding VAT
Commercial tool
Standalone contract
Contract dates

The initial period of this contract is 7 years with the option to extend for a total of 3 years, therefore the renewal is expected within 7-10 years.

Main category
services
CPV classifications
72200000
72500000
72600000
72260000
72230000
Contract locations
UK
Northern Ireland

Submission & procedure

Submission deadline
22 Apr 2022, 11:00 am
Procedure
Negotiated procedure with prior call for competition