Customer Engagement Platform
Estimated value
£240k
Awarded value
£240k
Suppliers
1
Lots
1
Published
27 Apr 2022
Description
Provision of an automated, online experience to citizens which can be embedded within corporate websites. Intelligent online forms channel-shift away from expensive forms of contact. Automated status updates, task direction, and approvals. Ability to build new forms. and integrate with existing back-office systems and technologies. There is a provision for an extension of 1 + 1years
Scope
- Reference
- WIRLC001-DN600143-52696420
- Total value
- £240,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 22 Mar 2022 to 21 Mar 2024
- CPV classifications
- 72000000
Submission & procedure
- Submission deadline
- 21 Feb 2022, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£240k
Award date
08 Mar 2022
Contract start
22 Mar 2022
Contract end
21 Mar 2024
Awarded suppliers· 1 supplier
Awarded 08 Mar 2022 · Contract period 22 Mar 2022 — 21 Mar 2024
Other contracts from Wirral Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to GRANICUS-FIRMSTEP Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
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|---|---|---|---|
| Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery | contract | £88k | 30 Jul 2026 |
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| ESPH704 WDC CRM System | contract | £209k | 29 Apr 2026 |
| e-Tourism Solution: Design, Support and Hosting Agreement | contract | £151k | 27 Apr 2026 |