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ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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  • All Legal Ombudsman notices →
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496 noticesopen · sorted by deadline ascending
Page 10 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
2d
01 Jul
—
Estimated
Tender
FTS · Services
AC
Armagh City, Banbridge and Craigavon Borough Council
PEACEPLUS supported Tender for Delivery of ABC Councils Positive Pathways Programme - an Outdoor Instructor Training programme in Snow Sports and Water Sports
Recreational & cultural· Published 10 Jun
2d
01 Jul
£10.0m
Estimated
Tender
FTS · Services
CP
Crescent Purchasing Consortium Limited
HR, Payroll and Employee Screening Services 2
Business services· Published 03 Jun
2d
01 Jul
£200k
Estimated
Tender
FTS · Services
BC
Bedford College
Provision of Window Cleaning Services
Sewage & refuse· Published 05 Jun
2d
01 Jul
£200k
Estimated
Tender
FTS · Services
BC
Bedford College
Provision of Security Systems Services
R&D services· Published 05 Jun
2d
01 Jul
£5.4m
Estimated
Tender
FTS · Supplies
NE
NHS England
NHS National Framework for Etravirine 200mg tablets, Raltegravir 400mg tablets, Ritonavir 100mg tablets
Medical equipment· Published 03 Jun
2d
01 Jul
£100k
Estimated
Tender
FTS · Services
NW
NHS Wales Shared Service Partnership
PHW-ITT-63106 REVIEW AND FURTHER DEVELOPMENT OF WEBSITES TO WORK ON ADVERSE CHILDHOOD EXPERIENCES, CRIMINAL JUSTICE AND VIOLENCE PREVENTION
IT services· Published 18 Jun
2d
01 Jul
—
Estimated
Tender
FTS · Works
MO
Ministry of Defence, LE
Beckingham Camp_Electrical Intake Upgrades to support DNO upgrades
· Published 19 Jun
2d
01 Jul
—
Estimated
Tender
CF
MO
Ministry of Defence, LE
Beckingham Camp_Electrical Intake Upgrades to support DNO upgrades
Construction work· Published 19 Jun
3d
01 Jul
£90k
Estimated
Below-thresh.
CF
LB
London Borough of Haringey
DPS1 1372 - Winter Pollard 2026
Architecture & engineering· Published 09 Jun
3d
01 Jul
£3.0m
Estimated
Tender
FTS · Services
UU
UNITED UTILITIES WATER LIMITED
Framework for the Provision of Lifting Equipment
Industrial machinery· Published 01 Jun
3d
01 Jul
£600k
Estimated
Tender
FTS · Supplies
WL
West Lancashire Borough Council
Supply and Installation of Carpets and Vinyl Flooring
Construction materials· Published 27 May
3d
01 Jul
£146.2m
Estimated
Tender
FTS · Services
SC
Stoke-on-Trent Council
Supported Living and Social Opportunities Framework - Learning Disability. Autism, Mental Health and Physical Disability - ASCHIW/2021/132*
Health & social· Published 01 Jun
3d
01 Jul
£99k
Estimated
Below-thresh.
FTS · Services
NE
North East Combined Authority
Photography Services Framework
Business services· Published 16 Jun
3d
01 Jul
£12k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
High Level Conservation Measures for the Wensum (Nutrient-Affected Features)
Sewage & refuse· Published 18 Jun
3d
01 Jul
—
Estimated
Tender
FTS · Services
PF
Places for People Group Limited
Places for People ERP System
Software packages· Published 18 Jun
3d
01 Jul
£50k
Estimated
Below-thresh.
CF
FM
Four Marks Parish Council
Benians Pavilion Update
Business services· Published 09 Jun
3d
01 Jul
£130k
Estimated
Tender
CF
LB
London Borough of Merton
Merton Abbey Primary School fire safety works
Construction work· Published 10 Jun
3d
01 Jul
£78k
Estimated
Below-thresh.
FTS · Supplies
SC
Shropshire Community Health NHS Trust
Pressure plates 3D foot orthotic printing system
Medical equipment· Published 24 Jun
3d
01 Jul
£78k
Estimated
Below-thresh.
FTS · Supplies
SC
Shropshire Community Health NHS Trust
Pressure plates 3D foot orthotic printing system
Medical equipment· Published 24 Jun
3d
01 Jul
£250k
Estimated
Tender
FTS · Services
RA
ROYAL AGRICULTURAL UNIVERSITY
Replacement CCTV System
Security & defence· Published 16 Jun
Page 10 of 25
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