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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT

2029 - NECS - Cisco Firepower 2140 Support - VPN Firewalls

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Malvern Hills District Council

Consultant support for the construction of a 3G Artificial Grass Pitch

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

The National Lottery Community Fund

C0135 Employee Assistance Programme (EAP)

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Imperial College Healthcare NHS Trust

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Darlington Borough Council

Principal Designer (CDM) Service on the Garage to Home Regeneration Project

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Yeovil College

CA17149 - Yeovil College - ITT for Network Server Storage

Radio & TV equipment· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

ulster university

CCTV Maintenance Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Rutland County Council

Service Desk Software

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

London Borough of Enfield

Summer Uni 2026

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Durham County Council

The Maples Roofing Works (Lot 3 Cold Applied Liquid Roofing)

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

JISC

Visualisation and Analytics Platform

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Chesterfield Borough Council

Venture house suite 8&9 HVAC replacement

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Network Rail Infrastructure Ltd

Supply of Data Loggers

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Imperial College Healthcare NHS Trust

– SMH Lindo Wing Roof Replacement MEP Design Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Borough Council of Calderdale

Regulation 44 Visits

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Portsmouth City Council

Early Years L2, L3 & L5 Apprenticeships

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Kirklees Council

webCapture & eCapture

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Government Commercial Agency

Provision of Drive35 Evaluation Framework and Baseline

R&D services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Derbyshire County Council

PLACE089BR-H Mini Competition for Road Schemes

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Cumberland Council

Lot 1b Up to 8 Passenger seats with Passenger Assistant Closing 5 June (PRU F45)

Transport services· Published 10 Jun

Page 106 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.