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AH
AwardCF · abae7429da2e

Provision of PALS & Complaints Contact Centre Service

ATTAIN HEALTH MANAGEMENT SERVICES LTD
Awarded
✓
01 Apr 2026
Awarded
£11.4m
Published
08 Jun 2026

Key facts

Notice ID
cf-666f35fd-0e71-444d-ab8a-abae7429da2e
CPV code
79510000 · Business services
Awarded to
East of England Ambulance NHS Trust - Commercial Services [CallE
Source
Contracts Finder

Timeline

  1. Published
    08 Jun 2026
  2. Awarded
    01 Apr 2026

Description

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

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