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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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2,930 noticesopen · sorted by deadline ascending
Page 13 of 147
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
5d
13 Jul
£350k
Estimated
Tender
FTS · Services
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The Office of the Police and Crime Commissioner for Hampshire and the Isle of Wight
Construction focused training and mentoring service to increase employability amongst young people at risk of serious youth violence and who are vulnerable to exploitation
Administration services· Published 24 Jun
5d
13 Jul
£25k
Estimated
Below-thresh.
FTS · Services
JS
JNCC SUPPORT CO
Development of JNCC stakeholder mapping and engagement framework
Business services· Published 24 Jun
5d
13 Jul
£21k
Estimated
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JS
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Architecture & engineering· Published 30 Jun
5d
13 Jul
£21k
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FTS · Services
JS
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5d
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—
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13 Jul
—
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13 Jul
—
Estimated
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Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
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East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
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—
Estimated
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Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
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Transport services· Published 07 Jul
Page 13 of 147
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