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Value

Type

Buyer

Notice

AWARDED

16 Jun

—

Awarded

Tender

Torus62 Limited

GB-St.Helens: Contract Award Notice - Social Telecoms

IT services· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

London Borough of Newham

Royal Borough of Kensington and Chelsea TCI 2026

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Chichester College Group

Recruitment Systems and Pre Employment Services

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

QUEEN ELIZABETH'S SCHOOL BARNET

Queen Elizabeth's Boys School, Barnet

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Ministry of Justice

Reports Services Commissioned Through HMPPS Psychology Services Group (PSG)

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

RESPECT COLLABORATION TRUST

(Art) Provision of Alternative Education to Respect Collaboration Trust

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

West Suffolk Council

Heat Network Feasibility Study

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS · Services

Southern Electric Power Distribution plc

FW Services - Overarching Agreement Flexibility Services - Multisite 0534

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

RESPECT COLLABORATION TRUST

(Music) Provision of Alternative Education to Respect Collaboration Trust

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Halton Borough Council

Formation of New Infant WC - Murdishaw West Primary School

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

West Suffolk Council

Zero Carbon - Consult, Design and Install - Dynamic Purchasing System - Y21009

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

NORTHAMPTONSHIRE PARTNERSHIP HOMES LIMITED

Commercial Heating Service & Maintenance

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

HOMES IN SOMERSET LIMITED

Scaffolding services

· Published 16 Jun

AWARDED

16 Jun

£757k

Awarded

Tender

Nuclear Restoration Services (NRS)

SOW - People Workstream - Roles & Responsibilites and Ways of working

Business services· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

West Suffolk Council

West Suffolk Council - The Re-Design and Build of Six Play Parks (6 Lots) within West Suffolk

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS · Services

The Police & Crime Commissioner for Sussex

National Intelligence Model review phase 3

Business services· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Cardiff University

Fire Alarm Testing and Maintenance at Cardiff University

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Civil Nuclear Police Authority (CNPA) / Civil Nuclear Constabulary (CNC)

CNPA Audit Planning Report

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26584 - Fork Lift charging shed

· Published 16 Jun

AWARDED

16 Jun

—

Awarded

Tender

FTS

Cardiff and Vale University Health Board

Maintenance of Xevo TQ-XS LC-MS/MS Equipment

· Published 16 Jun

Page 136 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.