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OS
ClosedCF · 71d7fc111023

Customer Sentiment Tracking

ORDNANCE SURVEY LIMITED
Status
Closed
Estimated
£585k
Published
20 Feb 2025

Key facts

Notice ID
cf-c2702d6e-eff5-4f91-a2f6-71d7fc111023
CPV code
73110000 · R&D services
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk. OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience. OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback.

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