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Time to close

Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

DfTc - Department for Transport

THRE0073 Market Application Readiness for European Train Control System (ETCS) for Network Rail

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

North West Anglia NHS Foundation Trust

NEC4 contact preparation

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Corporate Officer of the House of Commons

Maintenance of Client Side Systems, 10 Floors, Victoria Street

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

London Borough of Richmond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

NHS Highland

HH375-26-TW04 Dunbar Community Hospital and MIU Medical Cover

Health & social· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

London Borough of Richmond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Leeds and York Partnership NHS Foundation Trust

PRO-032 2026_27 Secure Key Safe

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Leeds and York Partnership NHS Foundation Trust

PRO-032 2026_27 Secure Key Safe

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Corporate Officer of the House of Commons

Maintenance of Client Side Systems 10 Floors of 64 Victoria Street

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

London Borough of Richmond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

Royal Borough of Kingston

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Leeds and York Partnership NHS Foundation Trust

PRO-032 2026_27 Secure Key Safe

· Published 09 Jun

AWARDED

09 Jun

£52k

Awarded

Below-thresh.

Homes England (the name adopted by the Homes and Communities Agency)

Homes England - Online Contract Management Tool

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

ORBIT GROUP LIMITED

Contract Award Notice

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Dudley Metropolitan Borough Council

Dudley Neighbourhood Board: Leadership and Development Support

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Northumberland County Council

Borderland Energy Programme Business Case Support

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Midlands Combined Authority

Demolition Works - Sheldon Site

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Borough Council of Kings Lynn and West Norfolk

Electoral Services Manager temporary cover

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

NORTH STAR HOUSING GROUP

External Works 2026

· Published 09 Jun

Page 173 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.