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ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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Open full notice ↗View in this tab
496 noticesopen · sorted by deadline ascending
Page 18 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
4d
03 Jul
£0.01
Estimated
Below-thresh.
FTS · Services
WL
West Lancashire Borough Council
Feasibility Study - Independent Review of Delf House, Skelmersdale
Architecture & engineering· Published 15 Jun
4d
03 Jul
£526k
Estimated
Tender
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RR
Ramsgate Royal Harbour, Kent Mechanical Dredging
Stone Bay Toilets - New Build and Refurbishment
Construction work· Published 01 Jun
4d
03 Jul
£200k
Estimated
Tender
FTS · Services
ND
NHS DORSET INTEGRATED CARE BOARD
The provision of a Clinical Commissioning Local Improvement Plan (CCLIP) Co-ordination, Assurance and Transformation role
· Published 08 Jun
4d
03 Jul
£150k
Estimated
Tender
FTS · Works
CS
CORSERV SOLUTIONS LIMITED
External Wall Finishes, Chimney & Condition Repair Works - Multiple Properties, Cornwall
Construction work· Published 10 Jun
4d
03 Jul
£1.8m
Estimated
Tender
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DD
DfT, Driver and Vehicle Licensing Agency
Provision of Trade and Diplomatic Plates 2026
Transport equipment· Published 20 May
4d
03 Jul
£4.0m
Estimated
Tender
FTS · Supplies
SE
South Eastern Health and Social Care Trust
Nebuliser System for Inhaled Bronchodilator Drugs with Enhanced Lung Deposition
Medical equipment· Published 29 May
4d
03 Jul
£1.8m
Estimated
Tender
FTS · Supplies
DD
DfT, Driver and Vehicle Licensing Agency
Provision of Trade and Diplomatic Plates 2026
Transport equipment· Published 22 May
4d
03 Jul
£239k
Estimated
Tender
FTS · Supplies
PA
Procurement and Logistics Service, Business Services Organisation
Medical and First Items for the Northern Ireland Fire and Rescue Service (NIFRS)
Medical equipment· Published 03 Jun
4d
03 Jul
£68.0m
Estimated
Tender
FTS · Supplies
UU
UNITED UTILITIES WATER LIMITED
PRO005060-Goods-Framework-The Supply of Polyethylene Pipe and Fittings
Construction materials· Published 04 Jun
4d
03 Jul
£80k
Estimated
Below-thresh.
FTS · Supplies
NW
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Endotoxin Testing Consumables & Maintenance
Medical equipment· Published 05 Jun
4d
03 Jul
£767k
Estimated
Tender
FTS · Services
CU
CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Regional delivery of a 60-credit specialist Adult Critical Care Nursing Course Level 6 & 7
Education & training· Published 02 Jun
4d
03 Jul
£24.4m
Estimated
Tender
FTS · Services
MO
Ministry of Justice
National Homicide Service
Administration services· Published 16 Jun
4d
03 Jul
—
Estimated
Tender
CF
PP
Perton Parish Council Within Perton Community Centre
Electric heating
Petroleum & fuel· Published 11 Jun
4d
03 Jul
£12k
Estimated
Below-thresh.
FTS · Services
SC
Sheffield City Council
Sheffield Vehicle Recovery RFQ
Repair & maintenance· Published 11 Jun
4d
03 Jul
£1.5m
Estimated
Tender
FTS · Services
DF
Department for Education
Regenerative Schools Pilot - Academic Assurance Partner
Architecture & engineering· Published 08 Jun
4d
03 Jul
£250k
Estimated
Tender
FTS · Works
WS
West Suffolk NHS Foundation Trust
Pharmacy Dispensary Refurbishment
Construction work· Published 19 Jun
4d
03 Jul
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Estimated
Tender
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WC
Westminster Council City
Lisson Grove Programme : Combined NDT & Opening-Up Survey
Architecture & engineering· Published 12 Jun
4d
03 Jul
£90k
Estimated
Below-thresh.
FTS · Services
SM
Sandwell Metropolitan Borough Council
Commercial Property Agent Kings & Queens Square Shopping Centres
Real estate· Published 26 May
4d
03 Jul
£300k
Estimated
Tender
FTS · Services
ZW
Zero Waste Scotland Ltd
Recruitment Services: Circular Economy Intern Placements 26-OT-072-SS-30
Business services· Published 01 Jun
4d
03 Jul
£250k
Estimated
Tender
CF
WS
West Suffolk NHS Foundation Trust
CA18089 - Pharmacy Dispensary Refurbishment
Construction work· Published 19 Jun
Page 18 of 25
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