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Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

Sutton, Achieving for Children and Kingston

London Borough of Richmond

· Published 12 Jun

AWARDED

12 Jun

£96k

Awarded

Below-thresh.

Environment Agency

YNE AOMR Lot 1 Asset Recon Thorpe Marsh - B3

Construction work· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Cheshire West and Chester Council

Meridian House Roof

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

ICS on behalf of DSIT and DESNZ

CSP26064 - Print and Digital Design services including Command and House Papers

Printed matter· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6142-IDL/ENVI (Interactive Data Language) license

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6142-IDL/ENVI (Interactive Data Language) license

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

BIP SOLUTIONS LIMITED

GB-London: PE0753 - Office & Business Furniture

Furniture & furnishings· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Nuclear Restoration Services Limited

Maintenance and Development of the Dounreay Data Management System

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

BIP SOLUTIONS LIMITED

GB-London: PE0752 - Complete Office & Business Supplies - Stationery

Office & computing· Published 12 Jun

AWARDED

12 Jun

£119k

Awarded

Tender

Environment Agency

YNE AOMR Lot 1 Asset Recon Lowther B Spillway - C15

Construction work· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Wirral Council

Drug and Alcohol Family Support

· Published 12 Jun

AWARDED

11 Jun

£946k

Awarded

Tender

Department for Work & Pensions

Legal Services for Synergy Business Process Service (BPS) - Awarded Contract

Business services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Leicestershire Partnership NHS Trust

Primary Care Provision to Mental Health and Learning Disability Inpatient Services

Health & social· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Bedford Borough Council

Holiday Activities and Food Programme 2026

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Ministry of Defence, DIO,

Mini Competition 019 for the Provision of 136kg Cord under the Multi Supplier Framework C17CSAE/708795450

Furniture & furnishings· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Aneurin Bevan University Health Board

Service and maintenance of Aerocom Pneumatic Tube System at The Grange University Hospital

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Homes England (the name adopted by the Homes and Communities Agency)

Homes England - Stanborough Court Contingency Planning

Financial services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Pension Protection Fund

PR Agency Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Surrey County Council

Local Bus Service 2026

Transport services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Transport for London

Extension of Road User Charging Enforcement Operations Services (EOps)

· Published 11 Jun

Page 19 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.