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SL
PipelineFTS · 06b204

Repayment Unverified Customers

STUDENT LOANS COMPANY
Status
planned
Estimated
£2.8m
Services
Published
10 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06b204
CPV code
79940000 · Business services
Contract type
services
Next notice
01 Aug 2026
Source
Find a Tender

Timeline

  1. Published
    10 Jun 2026

Description

An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer‑level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.

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Page 19 of 76
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