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Page 221 of 8261
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Notice
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23 May
—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
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Construction work· Published 07 May
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07 May
£1.4bn
Estimated
Closed
CF
NC
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Patient Healthcare Communications and Related IT Services Framework
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CLOSED
07 May
£200k
Estimated
Closed
CF
MD
Mid Devon District Council
MDDC202410-012 - Cyber Security Managed Detection and Response
IT services· Published 07 May
CLOSED
05 Jun
—
Estimated
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LL
Lynton & Lynmouth Town Council
Cleaning contract Public Toilets - Lynton & Lynmouth
Sewage & refuse· Published 07 May
CLOSED
30 May
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Estimated
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North Yorkshire County Council
Request for Information - Provision of Medical Support for Scarborough Open Air Theatre, Scarborough Spa and Other Events
Health & social· Published 07 May
CLOSED
26 Mar
£109k
Estimated
Closed
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Department for Education
CON_27601 - project_9717 - Workforce Models for Inclusive Education
R&D services· Published 07 May
CLOSED
06 Jan
£15k
Estimated
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NR
NHS Resolution
Proof Reading Services
Business services· Published 07 May
CLOSED
27 May
—
Estimated
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MO
Ministry of Defence, DIO,
708422450 - Provision of Underwater Engineering Services
Repair & maintenance· Published 07 May
CLOSED
30 Apr
—
Estimated
Closed
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DF
Department for Work & Pensions
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IT services· Published 07 May
CLOSED
07 May
—
Estimated
Modification
FTS
SM
Stockport Metropoliton Borough Council
Social Care Case Management
· Published 07 May
CLOSED
06 Jun
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Estimated
Closed
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TH
Tullie House Museum & Art Gallery Trust
Project Tullie: Phase 3 Project Management Services Tender
IT services· Published 07 May
CLOSED
23 May
—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
Enterprise Space Category (ESC) Market Engagement RFI1
Transport equipment· Published 06 May
CLOSED
03 Jun
£70k
Estimated
Closed
CF
NB
Newcastle-under-Lyme Borough Council
Assessment of The Borough Council of Newcastle-under-Lyme Green Belt Land
Architecture & engineering· Published 06 May
CLOSED
27 May
—
Estimated
Closed
CF
GA
Gassco AS UK
LRF Non-Ionising Radiation Risk Assessment Services
Architecture & engineering· Published 06 May
CLOSED
16 May
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Estimated
Closed
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US
UK SPACE AGENCY
UK Space Agency: Technical Assurance and Research and Development Consultancy
R&D services· Published 06 May
CLOSED
06 May
—
Estimated
Modification
FTS
NB
NHS Blood & Transplant (NHSBT)
EU Notified Body designated under Regulation (EU) 2017/746 (IVDR)
· Published 06 May
CLOSED
01 Jun
—
Estimated
Closed
CF
CC
Croft Community School
Supply and Installation of Two Demountable Buildings - Croft Community School
Construction work· Published 06 May
CLOSED
03 Mar
—
Estimated
Closed
CF
FC
Foreign Commonwealth and Development Office
Framework Contract - Supply and Installation of Curtains - Pretoria
Furniture & furnishings· Published 06 May
CLOSED
06 May
£50k
Estimated
Closed
CF
NW
nuclear waster services
PIN Peer Review of Initial Site Evaluations (ISE
R&D services· Published 06 May
CLOSED
06 May
£463k
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
Sub-site Laydown Plan RIBA Stage 2 for Wyton contracts 2 and 3
Business services· Published 06 May
Page 221 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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