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Time to close

Value

Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

St George's University Hospitals NHS Foundation Trust

Applicant Tracking System & DBS

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

NHS Somerset Foundation Trust

Authorising Engineer (Fire) Services on MPH UTC Project

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Derbyshire Support and facilties services

E-Rostering (Rota for Nursing Staff)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Gloucester City Council

GL1 Leisure Centre Contract Documents NEC 4 Professional Services Contract Agreement for pre-construction services for Contract 1

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Department for Culture, Media and Sport

104878 Workplace Adjustment Assistive Software

· Published 11 Jun

AWARDED

11 Jun

£16k

Awarded

Below-thresh.

Epsom & St Helier University Hospitals NHS Trust

Applicant Tracking System & DBS

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Aneurin Bevan University Health Board

Window Cleaning for Aneurin Bevan University Health Board

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

City & County of Swansea

Air Show 2026 – Hotel Rooms

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Greater Manchester Mental Health NHS Foundation Trust

Mental Health Inpatient Beds

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

NPL Management Limited

Provision of Consultancy Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Wigan Council

Ashton Square Project and Cost Management Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Cardiff and Vale University Health Board

V-PRO STERILISER PURCHASE

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

University of Brighton

University External Audit Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Hull City Council

Meadowbank Road Installation of Traffic Calming Measures

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

FCDO Services

Logistics Services for Accompanied Goods (Project Chaperone)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Croydon Health Services NHS Trust

Applicant Tracking System & DBS

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Stevenage Borough Council

Software for Planning, Environmental Health, Licensing Via CCSD RM6259 Framework

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Greater Manchester Mental Health NHS Foundation Trust

Mental Health Crisis and Step Down Beds

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Homes England (the name adopted by the Homes and Communities Agency)

Property, Financial and Development Services Framework Homes England

· Published 11 Jun

AWARDED

11 Jun

£17k

Awarded

Below-thresh.

United Lincolnshire Teaching Hospitals NHS Trust

Provision of Wi-Fi Access Points

Office & computing· Published 11 Jun

Page 23 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.