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Time to close

Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

Homes England (the name adopted by the Homes and Communities Agency)

Homes England - Asbestos Demolition Surveys at Canning Place, Liverpool

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

OXFORD DIRECT SERVICES LIMITED

Waste Consultancy services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

East Lancashire Hospitals NHS Trust

ELHT Hepatitis C Programme 26/27

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Rotherham Doncaster and South Humber NHS Foundation Trust

Procurement of Book Vouchers

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

SOMERSET NHS FOUNDATION TRUST

UPS and IPS service contract

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Ministry of Justice

Call off Contract Under Prison Education Dynamic Purchasing System for Groundworks courses for Prisoners at HMP High Down

Education & training· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

National Highways

Early Talent Awards 2026

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Blackpool Council

Planning support for regeneration project

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Halton Borough Council

St Lukes, St Patricks, Millbrow & Madeline McKenna Care Homes New Fire Barriers & Associated Works

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

HM Treasury

Executive Program CIO Membership

IT services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST

Provision of Opthalmology

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

UK SHARED BUSINESS SERVICES LIMITED

DDaT26299 - Infrastructure as Code

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Oxfordshire County Council

Supported Transport Dynamic Purchasing Solution (DPS) 2023

Transport services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

St Albans City & District

Legal Library Services

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Met Office

WSO2 API Management and Support

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

East Sussex County Council

Provision of Educational Psychology Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

DEFRA

NBC Technical Quality Assurance Partner

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Supplies

Aberdeenshire Council

Supply & Delivery of Swimming Pool Chemicals

Mining machinery· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Supplies

Aberdeenshire Council

Supply & Delivery of Swimming Pool Chemicals

Mining machinery· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Met Office

Psyclone Development and Support 2026-27

· Published 10 Jun

Page 238 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.