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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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496 noticesopen · sorted by deadline ascending
Page 25 of 25
Time to close
Value
Type
Buyer
Notice
Closing in the next 30 days20 notices
8d
08 Jul
£75k
Estimated
Below-thresh.
FTS · Services
HE
Historic England
ITT - National Blue Plaque Scheme Freelance Historian Framework - UID 199M
R&D services· Published 09 Jun
8d
08 Jul
£32.0m
Estimated
Tender
FTS · Services
LR
LANCASHIRE RENEWABLES LIMITED
Framework for the Provision of Mobile Plant Equipment Leasing and Associated Services
Industrial machinery· Published 28 May
8d
08 Jul
—
Estimated
Tender
FTS · Services
DA
Dumfries and Galloway Council
Kerbside Fibres & Mixed Containers (Dumfries & Castle Douglas)
Sewage & refuse· Published 05 Jun
8d
08 Jul
£1.2m
Estimated
Tender
FTS · Supplies
VE
VIA EAST MIDLANDS LIMITED
Civils Engineering Suppliers
Construction materials· Published 08 Jun
8d
08 Jul
£15.0m
Estimated
Tender
FTS · Services
LL
LONDON LUTON AIRPORT LIMITED
APPOINTMENT OF AIRPORT SPECIALIST ADVISORY AND TRANSACTION SUPPORT
Financial services· Published 12 Jun
8d
08 Jul
—
Estimated
Tender
FTS · Services
NL
North Lincolnshire Council
Provision of Event Security for Scunthorpe Theatres.
Business services· Published 26 Jun
8d
08 Jul
£30k
Estimated
Below-thresh.
FTS · Works
SD
Stroud District Council
Flat Roof Replacement - Matthews Way, Stroud, Gloucestershire
Construction work· Published 24 Jun
8d
08 Jul
£18.5m
Estimated
Tender
FTS · Services
SC
Sunderland City Council
Professional, Design and Construction Related Services Lots 1 - 6
Architecture & engineering· Published 05 Jun
8d
08 Jul
£38k
Estimated
Below-thresh.
FTS · Services
NW
NHS Wales Shared Service Partnership
POW-ITT-62615 - Pressure System and lifting equipment inspection - PTHB
Architecture & engineering· Published 08 Jun
8d
08 Jul
—
Estimated
Tender
FTS · Services
BO
Borough of Telford & Wrekin
Specialist supported living service for an adult with complex needs
Health & social· Published 24 Jun
8d
08 Jul
£100k
Estimated
Tender
FTS · Supplies
ND
North Devon District Council
NDC0043-25 -Supply and fit of Diesel Fuel Tank and Dispenser
Construction materials· Published 26 May
8d
08 Jul
—
Estimated
Tender
FTS · Services
HE
Historic Environment Scotland
Radiocarbon Dating and Bayesian Analysis
Architecture & engineering· Published 08 Jun
8d
08 Jul
£50k
Estimated
Below-thresh.
FTS · Works
MC
Medway Council
Burnt Oak School Wall
Construction work· Published 25 Jun
8d
08 Jul
—
Estimated
Tender
FTS · Works
CD
COASTLINE DESIGN AND BUILD LIMITED
Delivery of New Homes at Newlyn - Coastline
Construction work· Published 21 May
8d
08 Jul
£186k
Estimated
Tender
FTS · Services
SY
South Yorkshire Mayoral Combined Authority
Tram Replacement Bus Services
Transport services· Published 23 Jun
8d
08 Jul
£30k
Estimated
Below-thresh.
FTS · Works
CC
City & County of Swansea
Contract for Electrical works at West Cross
Construction work· Published 09 Jun
8d
08 Jul
£25k
Estimated
Below-thresh.
FTS · Services
NM
Newry, Mourne and Down District Council (NMD)
RFQ 2026/17 - Newry, Mourne and Down Residents Survey 2026
Business services· Published 24 Jun
8d
08 Jul
£1
Estimated
Below-thresh.
FTS · Services
WC
Weston College
Weston College Recruitment Agency Framework
Business services· Published 03 Jun
8d
08 Jul
—
Estimated
Tender
FTS · Services
LC
Leeds City Council
West Yorkshire Vision Zero Delivery Group Theatre in Education Contract 2026
Education & training· Published 16 Jun
8d
08 Jul
£8.0m
Estimated
Tender
FTS · Services
NB
NHS Blood & Transplant (NHSBT)
Environmental Monitoring Systems
Sewage & refuse· Published 05 Jun
Page 25 of 25
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