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CLOSED
11 Apr
£23.2m
Estimated
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CF
WC
Westminster Council City
Older People Day Opportunity Services 2025
Health & social· Published 20 Feb
CLOSED
28 Feb
—
Estimated
Closed
CF
BC
Buckinghamshire Council
Nightly Paid Temporary Accommodation in Buckinghamshire
Hotel & restaurant· Published 20 Feb
CLOSED
17 Apr
£6.0m
Estimated
Closed
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WA
Westmorland and Furness Council
Supply of Operated Plant
Transport services· Published 20 Feb
CLOSED
17 Apr
£10.0m
Estimated
Closed
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University Hospitals Birmingham NHS Foundation Trust
Birmingham and Solihull PC Asbestos Removal and Remedial Works
Construction work· Published 20 Feb
CLOSED
16 Apr
—
Estimated
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Gamlingay Parish Council
Old Methodist Chapel Roofworks
Repair & maintenance· Published 20 Feb
CLOSED
10 Mar
—
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Sandwell Metropolitan Borough Council
Foster Care Training
Business services· Published 20 Feb
CLOSED
20 Mar
£1.3m
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Hertfordshire Community NHS Trust
HCT - Autism Spectrum Disorder (ASD) Assessments
Health & social· Published 20 Feb
CLOSED
09 Apr
—
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Mayor's Office for Policing and Crime
MOPAC: Hate Crime Victims Service
Health & social· Published 20 Feb
CLOSED
24 Mar
£10.5m
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Westmorland and Furness Council
Supply of permanent nutrient neutrality mitigation in Cumbria via upgrades to septic tanks
Construction work· Published 20 Feb
CLOSED
24 Mar
—
Estimated
Closed
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Derbyshire County Council
CPH124 Cash Counter Payment Service To Residents Across Derbyshire
Financial services· Published 20 Feb
CLOSED
06 Mar
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Estimated
Closed
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NH
N H S Shared Business Services
Market Engagement - Provision of an Antivirus Solution on behalf of NHS Greater Manchester
Software packages· Published 20 Feb
CLOSED
26 Mar
£8.0m
Estimated
Closed
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GC
Gloucestershire County Council
Gloucestershire County Council - Arle Court Transport Hub Café Concession
Hotel & restaurant· Published 20 Feb
CLOSED
20 Feb
£350k
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Closed
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CL
Central London Community Healthcare NHS Trust
Confidential Staff Liaison and Freedom To Speak Up Service
Health & social· Published 20 Feb
CLOSED
27 Mar
—
Estimated
Closed
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NW
NATIONAL WEALTH FUND LIMITED
C0920 - P0701 Early market engagement for investment management solution (s)
IT services· Published 20 Feb
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11 Mar
—
Estimated
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GT
GOVIA THAMELINK RAILWAY LIMITED
GTR0782 - Waste Disposal Tender
Sewage & refuse· Published 20 Feb
CLOSED
23 Mar
£20.0m
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
712313452 - SERPENS Acoustic Weapon Locating System
Radio & TV equipment· Published 20 Feb
CLOSED
30 Mar
—
Estimated
Closed
CF
NC
Norse Commercial Services Limited
Installation & Repair of Country Park & Woodland Pathways
Construction work· Published 20 Feb
CLOSED
21 Mar
—
Estimated
Closed
CF
LH
LIVEWEST HOMES LIMITED
Pest Control Services for LiveWest
Sewage & refuse· Published 20 Feb
CLOSED
24 Mar
—
Estimated
Closed
CF
BC
BRITISH COUNCIL(THE)
STEAM Education in Schools Jamaica - Implementer (Primary and Secondary Levels)
Education & training· Published 20 Feb
CLOSED
28 Mar
—
Estimated
Closed
CF
UR
UK Research & Innovation
UKRI-4762 BGS - Environmental monitoring borehole installation for assessing contamination
Oil & gas services· Published 20 Feb
Page 289 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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