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175,267 noticesclosed · sorted by publication date

Page 295 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

27 Mar

—

Estimated

Closed

West Berkshire Council

Repair and Maintenance Measured Term Contract

Repair & maintenance· Published 20 Feb

CLOSED

29 Apr

—

Estimated

Closed

Lancashire County Council

East Lancashire's Levelling Up Fund Lots 1 - 4 - LCC43639,8

Construction work· Published 20 Feb

CLOSED

31 Mar

—

Estimated

Closed

SERCO LIMITED

Support for Victims of Modern Slavery

Education & training· Published 20 Feb

CLOSED

27 Mar

—

Estimated

Closed

Loughborough University

LU00702 - The provision of a Campus Bus Service

Transport services· Published 20 Feb

CLOSED

24 Mar

—

Estimated

Closed

Foreign Commonwealth and Development Office

Provision of Security Services to the British Embassy Bucharest

Business services· Published 20 Feb

CLOSED

14 Mar

—

Estimated

Closed

East Suffolk Council

SZC Project #5 - Visitor Perceptions and Segmentation Research.

R&D services· Published 20 Feb

CLOSED

25 Apr

—

Estimated

Closed

Marchwood Junior School

Hampshire Schools Cluster 6 - Catering Services Tender

Hotel & restaurant· Published 20 Feb

CLOSED

26 Mar

—

Estimated

Closed

COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST

National Framework Agreement for Teleradiology, Telepathology and Telemedicine Services

Health & social· Published 20 Feb

CLOSED

24 Mar

—

Estimated

Closed

NHS Supply Chain : NHS Supply Chain

Reusable Plastic Medical Hollowware

Medical equipment· Published 20 Feb

CLOSED

22 Apr

—

Estimated

Closed

Exeter City Council

PR432023 Arboriculture Services (Lot 1 - Maintenance, Lot 2 Surveys & Inspection)

Agriculture & forestry· Published 20 Feb

CLOSED

07 Mar

—

Estimated

Closed

Newcastle City Council

Bus Service Improvement Plan

Transport equipment· Published 20 Feb

CLOSED

31 Oct

£7.0m

Estimated

Closed

DERBY CITY COUNCIL

Dynamic Purchasing System for the provision of Alternative Education

Education & training· Published 20 Feb

CLOSED

11 Apr

£2.5m

Estimated

Closed

EU SUPPLY LIMITED

Provision for the Supply & Installation of Roof Covering & Isolated Roof Repairs

Construction work· Published 20 Feb

CLOSED

21 Mar

£585k

Estimated

Closed

ORDNANCE SURVEY LIMITED

Customer Sentiment Tracking

R&D services· Published 20 Feb

CLOSED

09 Apr

£3.0m

Estimated

Closed

Leicestershire County Council

Civils Materials and Hand Tools Framework_25

Mining & minerals· Published 20 Feb

CLOSED

27 Mar

—

Estimated

Closed

The Oil & Pipelines Agency

OPA/T571. OFD Fuel Storage Tank Inspection Framework

Architecture & engineering· Published 20 Feb

CLOSED

17 Mar

£200k

Estimated

Closed

Tewkesbury Borough Council

Bulky waste collection service (2)

Sewage & refuse· Published 20 Feb

CLOSED

28 Mar

—

Estimated

Closed

Royal Borough of Kensington and Chelsea

Tranche 2 Lot 18 Properties External Cyclical Works

Construction work· Published 20 Feb

CLOSED

25 Apr

£1.5m

Estimated

Closed

London Borough of Camden

Deep Clean Lot 1

Sewage & refuse· Published 20 Feb

CLOSED

27 Feb

—

Estimated

Closed

GALLIFORD TRY INFRASTRUCTURE LIMITED

A47 Tuddenham to Easton - FENCING & GATES INC ACOUSTIC BARRIER

Construction materials· Published 20 Feb

Page 295 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025