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30 Apr
—
Estimated
Closed
CF
PT
Peabody Trust
PE0565 - Asbestos Services Framework
Construction work· Published 19 Feb
CLOSED
28 Mar
—
Estimated
Closed
CF
BT
British Transport Police
The Provision of a Kennelling Provider for Seized and Dangerous Dogs
Other services· Published 19 Feb
CLOSED
17 Mar
—
Estimated
Closed
CF
GM
General Medical Council (GMC)
Primary Source Verification for Overseas Doctors
Education & training· Published 19 Feb
CLOSED
11 Apr
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Estimated
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PT
Peabody Trust
PE0602 Mechanical and Electrical Building Services Repairs, Maintenance and Compliance Programme
Repair & maintenance· Published 19 Feb
CLOSED
04 Apr
£800k
Estimated
Closed
CF
VE
VIA EAST MIDLANDS LIMITED
Lady Bay Bridge Painting
Construction work· Published 19 Feb
CLOSED
21 Mar
£280k
Estimated
Closed
CF
WD
Warwick District Council (WDC)
WDC - Inspection and Maintenance of Rural Footway lighting within Warwick District
Transport equipment· Published 19 Feb
CLOSED
21 Mar
£4.0m
Estimated
Closed
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C
capitalEsourcing
Voids and Internal Refurbishment to Lancaster West Estate (Ref 453)
Construction work· Published 19 Feb
CLOSED
21 Mar
£255k
Estimated
Closed
CF
PC
Portsmouth City Council
Dunsbury Park - Grounds Maintenance
Agriculture & forestry· Published 19 Feb
CLOSED
21 Mar
—
Estimated
Closed
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HE
HealthTrust Europe LLP (HTE)
Wholesaler & Distribution Services 2025
Medical equipment· Published 19 Feb
CLOSED
29 Apr
£2.4m
Estimated
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ES
EU SUPPLY LIMITED
TERM SERVICE CONTRACT FOR COMMUNAL AREA IMPROVEMENTS
Construction work· Published 19 Feb
CLOSED
05 Mar
—
Estimated
Closed
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NE
North East London NHS Foundation Trust Shared Service
NLFT - Digital Therapy Services - RFI
Health & social· Published 19 Feb
CLOSED
19 Feb
£0.01
Estimated
Closed
CF
IO
Isle of Wight Council
Pre-Procurement market engagement questionnaire for the provision of a Content Management System (CMS) for Websites
Software packages· Published 19 Feb
CLOSED
27 Mar
—
Estimated
Closed
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UO
University of Huddersfield
Supply and Installation of Dental Chairs
Medical equipment· Published 19 Feb
CLOSED
07 Mar
£80k
Estimated
Closed
CF
NC
Nottinghamshire County Council
Maintenance and repair of moving and lifting equipment
Health & social· Published 19 Feb
CLOSED
27 Mar
—
Estimated
Closed
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WD
Wealden District Council
ESPH CS WDC Asset Management System (ESPH595 JB)
Software packages· Published 19 Feb
CLOSED
26 Mar
£500k
Estimated
Closed
CF
LA
London Ambulance Service NHS Trust
LAS - Emergency Warning Systems
Security & defence· Published 19 Feb
CLOSED
25 Mar
—
Estimated
Closed
CF
AR
Anglia Ruskin University
T24/22_Dynamic Purchasing System for Provision of Private Student Residential Accommodation
Other services· Published 19 Feb
CLOSED
26 Feb
—
Estimated
Closed
CF
EW
East West Rail
Drug and Testing Service
Laboratory equipment· Published 19 Feb
CLOSED
21 Mar
£12.0m
Estimated
Closed
CF
WD
Warwick District Council (WDC)
WDC-PP-10127 Warwick District Council Minor Civils Engineering Works
Construction work· Published 19 Feb
CLOSED
19 Mar
—
Estimated
Closed
CF
FS
FCDO Services
GMP Asunción & Montevideo Electrical Works 2023/2024
Construction work· Published 19 Feb
Page 297 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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