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Time to close

Value

Type

Buyer

Notice

CLOSED

18 Jun

—

Estimated

Modification

FTS

Nottingham Trent University

Supply of Lock Services

· Published 18 Jun

CLOSED

31 Dec

£273k

Estimated

Closed

West Suffolk NHS Foundation Trust

WSFT - Corporate - External Audit

Business services· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Kent

Kent Police Lecture Theatre Ventilation

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

MHRA

Custom Synthesis of a Chemical Compound

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

Norse Commercial Services Limited

Design and then Build of a Flood Retention Area in Biddulph Valley

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

Natural England

Rodney Stoke Access Track Improvements

· Published 17 Jun

CLOSED

30 Aug

—

Estimated

Closed

Southern Housing

HALA Legal Services Framework

Business services· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

London Borough of Lewisham

Banking Services for Client Property and Money Management

· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

UHS Urgent Treatment Centre Clinical Service Provision

Health & social· Published 16 Jun

CLOSED

09 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

HHFT Urgent Treatment Centre Clinical Service Provision (3 + 2 years)

Health & social· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Asbestos Management

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Ipswich Borough Council

Residential Central Heating Installations

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

Police & Crime Commissioner for Leicestershire

Custody Detention Officers

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Humberside

Community Justice Service

· Published 16 Jun

CLOSED

16 Jun

—

Estimated

Modification

FTS

CELL THERAPY CATAPULT LIMITED

Environmental, Health and Safety Management System

· Published 16 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Pool Reinsurance Limited

Strategic Asset Allocation (SAA) and Asset-Liability Management (ALM) modelling platform

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

London Borough of Hammersmith & Fulham

Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Northampton General Hospital NHS Trust

NGH - Children's Garden

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Derbyshire County Council

Framework Agreement for the Provision of Public Health Behavioural Change Marketing

· Published 15 Jun

CLOSED

15 Jun

—

Estimated

Modification

FTS

Leicester, Leicestershire and Rutland Combined Fire Authority

Occupational Health System

· Published 15 Jun

Page 3 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025