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Time to close

Value

Type

Buyer

Notice

CLOSED

01 Jun

£360k

Estimated

Closed

DEFRA

Canvey Pump Inspection

Architecture & engineering· Published 26 Jun

CLOSED

31 May

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Handling of Recyclable Materials

Sewage & refuse· Published 26 Jun

CLOSED

26 Jun

—

Estimated

Closed

FTS · Services

Bristol City Council

JNC Chief Officer Job Evaluation

· Published 26 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

UK Research and Innovation

UKRI 5511

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

HOME GROUP LIMITED

Framework for Planned Works in London

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

The North Yorkshire Council

Legal Case Management System

· Published 25 Jun

CLOSED

03 Jul

£3k

Estimated

Closed

ELLESMERE TOWN COUNCIL

Ellesmere Town Council Sanitary Disposal and Servicing

Administration services· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Closed

FTS · Services

Aberdeenshire Council

2135 - RTPI Cloud Hosted System (Multi-lot)

Software packages· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

Herefordshire Council

Tender for the provision of an English for speakers of other languages (ESOL) service

· Published 25 Jun

CLOSED

25 Jun

—

Estimated

Modification

FTS

GLF SCHOOLS

Wifi Infrastructure Upgrade

· Published 25 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

Queen's University Belfast

250286 Framework Agreement for the Provision of Specialist and Executive Search Services

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Closed

FTS · Works

NHS Greater Glasgow and Clyde

Pipework Maintenance and Repair

Construction work· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

Defence Equipment and Support

714597452 - Handheld Metal, Low Metal Detector

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

LIVEWEST HOMES LIMITED

Windows and Doors - Competitive Flexible Procedure

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Closed

FTS · Services

Rhondda Cynon Taf CBC

Hostel Provision (Temporary supported accommodation) in Rhondda Cynon Taf

Other services· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

THOMAS DEACON EDUCATION TRUST

Payroll Software and Managed BACS Service

· Published 24 Jun

CLOSED

24 Jun

—

Estimated

Modification

FTS

Luminate Education Group

LEG T183 CAFM System (Phase 1)

· Published 24 Jun

CLOSED

23 Jun

—

Estimated

Modification

FTS

Aspire Housing

Legionella Risk Assessments

· Published 23 Jun

CLOSED

23 Jun

—

Estimated

Modification

FTS

Blackpool Council

Provision of CCTV Equipment 2026

· Published 23 Jun

CLOSED

23 Jun

—

Estimated

Modification

FTS

ulster university

Smoke Ventilation Maintenance Services

· Published 23 Jun

Page 3 of 8261

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Notice peek

ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS

Status

Closed

Estimated

—

Published

09 Dec 2024

Key facts

Notice ID: cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code: 48512000 · Software packages
Source: Contracts Finder

Timeline

Published
09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.