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175,267 noticesclosed · sorted by publication date

Page 303 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

21 Mar

£1.5m

Estimated

Closed

Historic England

Hardware and Software Procurement/Support Services (NP 256) [Previously Titled: Content and Marketing Support Services (NP 256)]

Business services· Published 19 Feb

CLOSED

25 Feb

£2.2m

Estimated

Closed

Warrington Borough Council

Architect consultant fee bid Burtonwood Community Centre and Rec

Architecture & engineering· Published 19 Feb

CLOSED

21 Mar

£400k

Estimated

Closed

BMet College

CA15359 - Birmingham Metroplitan College Tender for People Systems Project

Business services· Published 19 Feb

CLOSED

27 Mar

—

Estimated

Closed

Echelon Consultancy Ltd

bpha Vista Phase 2

Construction work· Published 19 Feb

CLOSED

12 Apr

£106k

Estimated

Closed

DfT, Driver and Vehicle Licensing Agency

Provision of Appraisals for Medical Advisors 2025

Health & social· Published 19 Feb

CLOSED

19 Mar

£40k

Estimated

Closed

Historic England

Invitation to Tender for Planned and Reactive Building Fabric Maintenance at Brooklands Cambridge (Replaces P/REF 312) [NP 209 PCR 2015]

Repair & maintenance· Published 19 Feb

CLOSED

01 Apr

£5.7m

Estimated

Closed

NHS Norfolk and Waveney Integrated Care Board

GP IT Services

IT services· Published 19 Feb

CLOSED

21 Mar

—

Estimated

Closed

Gentoo Group

Gentoo Office Refurbishment Programme - 2025

Construction work· Published 19 Feb

CLOSED

03 Apr

£28.0m

Estimated

Closed

London Borough of Hackney

DN731976 Lift Modernisation Framework Agreement

Construction work· Published 19 Feb

CLOSED

11 Apr

—

Estimated

Closed

Ministry of Defence, DIO,

DM/00177 Equipment & Services Support Provider (ESSP)

Administration services· Published 19 Feb

CLOSED

26 Mar

—

Estimated

Closed

ACCENT HOUSING LIMITED

Provision of Closed-Circuit Television System (CCTV)

Recreational & cultural· Published 19 Feb

CLOSED

21 Mar

£3.4m

Estimated

Closed

West Berkshire Council

Falkland Primary School Classroom Replacement

Construction work· Published 19 Feb

CLOSED

11 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

IRM24/7679 - The Supply of C2A2 Sight Spares and Associated Items

Laboratory equipment· Published 19 Feb

CLOSED

24 Mar

—

Estimated

Closed

Northumbria Police

Repairs & Maintenance of Building Management Systems

Repair & maintenance· Published 19 Feb

CLOSED

25 Mar

—

Estimated

Closed

North Western Universities Purchasing Consortium

White Goods & Associated Products and Services

Furniture & furnishings· Published 19 Feb

CLOSED

24 Mar

—

Estimated

Closed

Northumbria Police

Repairs & Maintenance of Ventilation Systems

Repair & maintenance· Published 19 Feb

CLOSED

21 Mar

£5.6m

Estimated

Closed

Nottingham City Council

CPU 4035 For the provision of Debt Recovery Enforcement Agents

Other services· Published 19 Feb

CLOSED

15 Apr

—

Estimated

Closed

Low Carbon Contracts Company Ltd

Sustainability and Emissions Assurance Services

Sewage & refuse· Published 19 Feb

CLOSED

07 Mar

—

Estimated

Closed

Walsall Council e-Tendering

WP4063 - Family First for Children Pathfinder

Health & social· Published 19 Feb

CLOSED

20 Mar

—

Estimated

Closed

London Borough of Haringey

Household Removal & Storage Contract

Supporting transport· Published 19 Feb

Page 303 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025