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Value

Type

Buyer

Notice

AWARDED

08 Jun

—

Awarded

Tender

FTS

Queen's University Belfast

250236 - Maintenance Services for Fire Alarm and Emergency Voice Communication Systems

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

ACIS Group Limited

MRI Software Licences

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Liverpool City Council

Gwladys Street Primary - Phase 1 KS2 Window Replacement

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

West Midlands Combined Authority

Public Transport Open Data API Enhancement and Support

Software packages· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS · Services

The City of Edinburgh Council

CT1509 NEAT RIBA Stages 3-7

Architecture & engineering· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

South London and Maudsley

Ceiling Mounted Utilisation Sensors

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

East Suffolk Council

Car Park Resurfacing Works

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

National Gallery

MEP Engineering Consultant for the New Wing

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Carmarthenshire County Council

External Landlord Intervention 3 - 2026

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Hull University Teaching Hospitals NHS Trust

Transperineal Access System

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26577 - Isotopes

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

City of Bradford Metropolitan District Council

AutoDesk Renewal

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

City of Bradford Metropolitan District Council

Annual Software Support and Maintenance for TLMS

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

DDaT26183 - Whiteboard Software Tool

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

National Gallery

Civil and Structural Engineering Consultant for the New Wing

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Cardiff and Vale University Health Board

Pipette Tips

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Mayor's Office for Policing and Crime

Provisions of Weatherproof Phones Service

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

DDaT26255 - Public Tracker Programme

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF EAST ANGLIA

Graduation 2026

· Published 08 Jun

AWARDED

08 Jun

—

Awarded

Tender

FTS

Rotherham Borough Council

Rother Valley Country Park Security

· Published 08 Jun

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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