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The Borough Council of Newcastle-under-Lyme are in the process of developing a Homeless Hub with accommodation to: > Provide safe, secure 24/7 supported accommodation for rough sleepers to ensure no-second night out. > Provide an environment where agencies can be available to support individuals without the need for an appointment (often a barrier to engagement). > Provide access to DWP, CAB, RSI officers, housing providers, probation, adult social care to name a few. > Develop relationships / trust for ongoing referrals for support, advice, medical appointments, developing paths to move on into non-emergency accommodation to continue the support. > Offer showers and a laundry, a place to be clean and warm. > Include security so that individuals who would not be accommodated elsewhere can be supported. > Offer advice and support to overcome financial problems, secure job opportunities, and sustain tenancies and local affordable homes. > Work towards developing an on-site cafe utilising peer mentors or lived experience where appropriate for all parties, providing an informal meeting place/welcoming environment. > Taking a holistic approach with the customers voice at its heart to develop activities such as gardening, art etc. Ultimately the Council's policies will mature into intensive wrap around person centered support, which is intended to remove some of the current reliance on bed and breakfast for emergency accommodation, which is a barrier to engagement, is isolating and fuels the revolving door of individuals between bed and breakfast and rough sleeping. The Borough Council of Newcastle-under-Lyme (The Council) is seeking to procure a Service Provider to Manage the Homeless Accommodation Hub who has practical experience in managing such accommodation and who holds a successful track record in providing services to rough sleepers and individuals with multiple and complex needs.