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Time to close

Value

Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

South Yorkshire Fire & Rescue Service

Cleaning and janitorial consumables

Furniture & furnishings· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

NHS Property Services

Consultancy covering stages 1-4 for the BLM/Re-Roofing scheme at Chippenham Hospital

Architecture & engineering· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Development Bank of Wales

AI Champion Programme

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Oxfordshire County Council

ROAD CONDITION RCI RCM SCANNER SERVICES

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

East Riding of Yorkshire Council

4 x Quad Bikes with Spray Equipment EGU

· Published 11 Jun

AWARDED

11 Jun

£487k

Awarded

Tender

West Hertfordshire Teaching Hospitals NHS Trust

WHHT - Interpretation & Translation Services & BSL

Business services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Natural Resources Wales

NRW’s Climate Literacy Training 2026-2027

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Cheshire West and Chester Council

Wincham School 2026

· Published 11 Jun

AWARDED

11 Jun

£334k

Awarded

Tender

Cornwall Council

Library management software system

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Simply Serve Ltd

Provision of Security Guarding Services at Yeovil District Hospital.

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

BELFAST HEALTH AND SOCIAL CARE TRUST

ICPMS Analyser Service Maintenance

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Northumberland County Council

AI powered transcription and summarisation platform for frontline workers

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

ORBIT GROUP LIMITED

Temporary Accommodation for Customers

Other services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Caerphilly County Borough Council

Award of 5356 - Conversion of a domestic property into a children’s home at Homeleigh House

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Caerphilly County Borough Council

Award of 5465 – Libanus Primary School – Drainage Works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Cheshire West and Chester Council

Helsby Primary School Mobiles

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

South Yorkshire Fire & Rescue Service

Supply of Ladders

Construction materials· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Northern Ireland Housing Executive

Provision of Portable Chemical Toilets for Irish Traveller Sites

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

BELFAST HEALTH AND SOCIAL CARE TRUST

ICPMS Analyser Service Maintenance

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Stockton Borough Council

Redevelopment and refurbishment of St John the Baptist Primary School to create 24 SEND places.

· Published 11 Jun

Page 333 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.