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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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28,454 noticesall types · sorted by publication date
Page 34 of 1423
Time to close
Value
Type
Buyer
Notice
9d
17 Jul
—
Estimated
Tender
CF
HG
HM Government of Gibraltar
VOLUNTARY EX ANTE TRANSPARENCY (VEAT) NOTICE Provision of Medical Malpractice and Professional Indemnity Insurance (Care Agency)
Financial services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
CLOSED
05 Mar
—
Estimated
Tender
CF
IO
ICS on behalf of DSIT and DESNZ
CSP26235 - Fast Track Leadership - Phase 1 Apprenticeships
Education & training· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
DO
Department of Health & Social Care
DHSC:GH: Fleming Fund - Additional Provision of Reagents and Consumables
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
MO
Mayor's Office for Policing and Crime
Application Management Services - The Mayor's Office for Policing And Crime
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
WH
West Hertfordshire Teaching Hospitals NHS Trust
WHTHT - Netcall - Switchboard, Contact centre and IVR
· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
23d
31 Jul
£70k
Estimated
Below-thresh.
FTS · Services
TF
THE FINANCIAL REPORTING COUNCIL LIMITED
Research Services - Benchmarking the Value of XBRL and structured data in an AI-Driven Reporting Environment
R&D services· Published 07 Jul
OPEN
No deadline
—
Estimated
Modification
FTS
HT
HM Treasury
Finance and Performance Data Integration System
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
PC
PLYMOUTH COMMUNITY HOMES LIMITED
Fire Safety Manager
· Published 07 Jul
OPEN
No deadline
—
Estimated
Pipeline
FTS · Supplies
NG
NHS Greater Glasgow and Clyde
2627 DS101 Electronic Referral Management System
· Published 07 Jul
CLOSED
13 Mar
—
Estimated
Tender
CF
DF
DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS
NBC Advanced Permanent Infrastructure
Construction work· Published 07 Jul
CLOSED
19 May
—
Estimated
Tender
CF
SB
Stevenage Borough Council
HVO Vehicle Fuels 2026 - via CCS Framework RM6305 liquid fuels.
Petroleum & fuel· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
PF
Places for People
Passenger Lifts
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
LC
Leeds City Council
Leeds Short Breaks Electronic Market Place (EMP) for the delivery of Short Breaks for Children and Young People who have Special Educational Needs and/or Disability
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
TF
Transport for London
Contract for the supply of a bus communications and information system and related services
· Published 07 Jul
CLOSED
28 Jun
£52k
Estimated
Below-thresh.
CF
PF
Police, Fire & Crime Commissioner for Staffordshire
Dashcams (Operational)
IT services· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS · Services
KG
KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST
Specialist send away tests - Cambridge
Health & social· Published 07 Jul
CLOSED
05 Jan
£60k
Estimated
Below-thresh.
CF
FC
Financial Conduct Authority
EUC Product Group Service Manager T4
IT services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
Page 34 of 1423
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