PS.
PublicSupply
account_balanceBuyersbusinessSuppliersdescriptionNotices

Procurement notices · Find a Tender + Contracts Finder

Notices

Every UK public-sector procurement notice in one board — open opportunities, closed tenders, awards, and pre-market signals. Filter by deadline, value or CPV, and save your search as an alert.

FiltersReset all
Quick views
  • All open noticesLive opportunities
  • Closing today / tomorrow
  • Closing this week
  • Newly published (24h)
  • High value (£10m+)
  • Awards · last 7 daysMarket signal
  • Pre-market signalsFuture procurements
  • Recently closedAwaiting outcome
  • All noticesEvery PA23 type
Type
  • All
  • Services
  • Supplies
  • Works
Value
  • Any
  • £100k+
  • £1m+
  • £10m+
  • £100m+
Published
  • Any
  • Last 24 hours
  • Last 7 days
  • Last 30 days
Outcome
  • All
  • Awaiting award
  • Cancelled
  • Withdrawn
  • Unsuccessful
Closed since
  • Any
  • Closed ≤ 30 days
  • Closed ≤ 90 days
  • Closed ≤ 12 months
Category
  • All categories
  • IT services
  • Software packages
  • Business services
  • Health & social
  • Construction work
  • Medical equipment
  • Architecture & engineering
  • Repair & maintenance
  • Financial services
  • Education & training
ActiveView: Closed×Clear all
verified_userData sourced from Contracts Finder, Find a Tender, and Companies House.
Contracts Finder ↗Find a Tender ↗Procurement Act 2023 ↗
Closing 24h
4
Open notices
Closing this week
5
Don’t miss
Open · all
70,824
Live opportunities
Posted · 24h
167
New notices
Posted · 30d
6,412
All notice types
Awarded · 7d
823
Market signal

Notice peek

×
LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

You might also see

  • All Legal Ombudsman notices →
  • All Business services notices →
Open full notice ↗View in this tab
165,209 noticesclosed · sorted by publication date
Page 344 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
07 Feb
—
Estimated
Closed
FTS · Services
NN
NHS North East and North Cumbria Integrated Care Board
Non-Emergency Patient Transport (NEPTS) for North West England
Transport services· Published 07 Feb
CLOSED
10 Mar
—
Estimated
Closed
CF
ES
East Suffolk Council
Cleaning Services - South Norfolk Council
Sewage & refuse· Published 07 Feb
CLOSED
21 Mar
£750k
Estimated
Closed
CF
SC
Southampton City Council
Provision of an advice service helping households at risk of fuel poverty
Architecture & engineering· Published 07 Feb
CLOSED
07 Mar
—
Estimated
Closed
CF
MP
Millbrook Parish Council
Millbrook Parish Council
Agriculture & forestry· Published 07 Feb
CLOSED
10 Mar
£3.3m
Estimated
Closed
CF
IC
Islington Council
2324-0057 Electrical Repairs and Maintenance Works
Repair & maintenance· Published 07 Feb
CLOSED
21 Feb
£85k
Estimated
Closed
CF
NM
Newry, Mourne and Down District Council (NMD)
CA15278 - Tender 41/2024 - Repair of Phase 3 of the Mountain Path at Slieve Gullion
Construction work· Published 07 Feb
CLOSED
10 Mar
—
Estimated
Closed
CF
PD
Plus Dane Housing Limited
Provision of Customer Research Partner
Business services· Published 07 Feb
CLOSED
07 Mar
—
Estimated
Closed
CF
EB
Elmbridge Borough Council
EBC - RB - Asbestos Management Contract
Construction work· Published 07 Feb
CLOSED
10 Mar
—
Estimated
Closed
CF
BC
BRITISH COUNCIL(THE)
UK_438- Healthcare Insurance Global Benefits Management
Financial services· Published 07 Feb
CLOSED
07 Feb
—
Estimated
Closed
FTS · Services
TA
The ACC Liverpool Group Limited
The Provision of Event Paramedic and First Aid services
· Published 07 Feb
CLOSED
14 Mar
—
Estimated
Closed
CF
LC
LONDON COUNCILS LIMITED
Corporate Insurance Brokers
Financial services· Published 07 Feb
CLOSED
19 Mar
£500k
Estimated
Closed
CF
LC
Leicestershire County Council
THE COLLECTION AND TREATMENT OF WASTE GYPSUM-BASED MATERIAL ARISING AT 13 RECYCLING AND HOUSEHOLD WASTE SITES IN LEICESTERSHIRE
Sewage & refuse· Published 07 Feb
CLOSED
10 Mar
—
Estimated
Closed
CF
BC
BRITISH COUNCIL(THE)
Healthcare Insurance Brokerage to the British Council
Financial services· Published 07 Feb
CLOSED
11 Feb
£100k
Estimated
Closed
CF
BC
BRITISH COUNCIL(THE)
UK_250 - Event Registration and Management Platform
Software packages· Published 07 Feb
CLOSED
18 Mar
£1.5m
Estimated
Closed
CF
SM
Sandwell Metropolitan Borough Council
Sandwell Carers Service
Health & social· Published 07 Feb
CLOSED
05 Mar
£73k
Estimated
Closed
CF
NF
New Forest District Council
E-ITT FOR THE PROVISION OF MULTI-USE GAMES AREA FACILITIES AND LANDSCAPING FEATURES AT CARVERS RECREATION GROUND RINGWOOD
Musical instruments· Published 07 Feb
CLOSED
07 Mar
—
Estimated
Closed
CF
MP
Millbrook Parish Council
Millbrook Parish Council Grass Cutting Contract - Recreation Areas
Agriculture & forestry· Published 07 Feb
CLOSED
07 Feb
—
Estimated
Closed
CF
P
PCD
RFI - Authorising Engineers - Electrical High Voltage and Low Voltage
Architecture & engineering· Published 07 Feb
CLOSED
07 Feb
£353k
Estimated
Closed
CF
LC
Lincolnshire County Council
School Transport - South - PSV - BPB000092
Transport services· Published 07 Feb
CLOSED
09 Dec
—
Estimated
Closed
CF
BS
BIP SOLUTIONS LIMITED
The Provision of Event Paramedic and First Aid services
Health & social· Published 07 Feb
Page 344 of 8261
PreviousNext