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165,209 noticesclosed · sorted by publication date

Page 345 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

11 Mar

£265k

Estimated

Closed

CHP

Security Operation Centre

IT services· Published 07 Feb

CLOSED

07 Feb

—

Estimated

Closed

FTS · Services

Whitehall Infant and Whitehall Junior Primary Catering Tender

Whitehall Infant and Junior Catering Tender

Hotel & restaurant· Published 07 Feb

CLOSED

10 Mar

£140k

Estimated

Closed

United Lincolnshire Hospitals NHS Trust

Servicing, Maintenance, Supply, Repairs & Replacements of Intruder Alarms

Electrical machinery· Published 07 Feb

CLOSED

03 Mar

—

Estimated

Closed

Wincanton Town Council

Refurbishment of the two Wincanton Public Toilets

Construction work· Published 07 Feb

CLOSED

09 Mar

—

Estimated

Closed

UK Hydrographic Office

DPS for technical developments IC-ENC

Education & training· Published 07 Feb

CLOSED

10 Mar

—

Estimated

Closed

Haringey Council

Provision of Collections and Street Cleansing

Sewage & refuse· Published 07 Feb

CLOSED

28 Feb

£50k

Estimated

Closed

NHS Arden and Greater East Midlands Commissioning Support Unit

1902 NICOR Risk Models Support for NHS Arden & Greater East Midlands Commissioning Support Unit

Business services· Published 07 Feb

CLOSED

07 May

£37k

Estimated

Closed

Norfolk County Council

Adoption Support

Health & social· Published 07 Feb

CLOSED

14 Feb

£2.5m

Estimated

Closed

SCS JV

WP387.2 - Copthall Road Rail Siding Ground Anchors (Drainage Works)

Construction materials· Published 07 Feb

CLOSED

21 Feb

£10.0m

Estimated

Closed

Balfour Beatty VINCI Systra JV

Fit Out - Primary Steel Framework, Steel Sub Frames, Cladding Track, Firestops, Insulation, Retail Doors and Glazing -WP12.4.1 - Old Oak Common (S4) Station

Construction work· Published 07 Feb

CLOSED

10 Mar

£40.0m

Estimated

Closed

East Of England NHS Collaborative Hub

Market Engagement - Managed Neutral Vendor Services

Medical equipment· Published 07 Feb

CLOSED

13 Mar

£1.9m

Estimated

Closed

Sandwell Metropolitan Borough Council

Tender for Bathroom, Shower, Wet Room and Flooring Replacement and Repair together with Associated Builders Work

Repair & maintenance· Published 07 Feb

CLOSED

10 Mar

—

Estimated

Closed

Tata Consultancy Services Limited

Healthcare Insurance Brokerage to the British Council

Financial services· Published 07 Feb

CLOSED

08 Nov

£80k

Estimated

Closed

The West of England Combined Authority

Brabazon and West Innovation Arc - Feasibility Study

Architecture & engineering· Published 07 Feb

CLOSED

10 Mar

£536k

Estimated

Closed

Bristol City Council

RES/Gas Green Gas procurement

Petroleum & fuel· Published 07 Feb

CLOSED

24 Feb

—

Estimated

Closed

Cambridgeshire County Council

24008 Cambridgeshire County Council - Behaviour Change Services (PSR)

Health & social· Published 07 Feb

CLOSED

21 Feb

—

Estimated

Closed

Barnsley Metropolitan Borough Council

Provision of CCTV equipment for private hire vehicles

Software packages· Published 07 Feb

CLOSED

10 Mar

£230k

Estimated

Closed

Canterbury City Council

ICT Managed Services

IT services· Published 07 Feb

CLOSED

24 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

C17CSAE/713894450 Provision of Parachute Packing and Maintenance in the UK CF Opportunity Notice

Administration services· Published 07 Feb

CLOSED

07 Mar

—

Estimated

Closed

City of London Corporation

Staff Cultural Competency and Anti-Racism Training

Education & training· Published 07 Feb

Page 345 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025