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494,351 noticesawarded · sorted by publication date

Page 358 of 24718

Time to close

Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

FTS

Bishop Burton College

Wireless Access Point Replacement

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

Openreach Access Location Services Contracts

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

Openreach Ethernet Services Contracts

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

NYNET PUBLIC SECTOR LIMITED

NYnet Asset Purchase Agreement

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

London Borough of Camden

Dedicated Internet Access for London Borough of Camden sites

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

West Northamptonshire Council

Consultancy Services to facilitate the review of waste collections & cleansing services

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

Family Support Workers in the City of London

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Bristol City Council

Supported Temporary Accommodation Framework (STAF)

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Isle of Wight Council

Eptura Engage

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

Swindon Borough Council

Lot 2: Minibus - Individual routes (public and education transport)

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Places for People Group Limited

Decarbonisation Framework

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Leicester City Council

PAN3518 - Supply of Forklift Truck

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

Oldham Metropolitan Borough Council

Call-off Contract Oldham Low Carbon Heat Network Commercialisation

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Closed

FTS · Services

West Dunbartonshire Council

Foundations for Change Flexible Framework for Additional Support Services (Adults Aged 18–65)

Health & social· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

West Sussex County Council

Time-limited (3-month) bus passes

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

VICO HOMES LIMITED

Display screens

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

London Borough of Hillingdon

Statutory Educational Psychology services

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

University of Strathclyde

Oxford University Press (OUP) Read and Publish 2026-2028 (JISC)

Education & training· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Bournemouth Christchurch and Poole Council

Kitchen & Bathroom Renewals

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

PLATFORM HOUSING LIMITED

Board Portal

· Published 12 Jun

Page 358 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.