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165,209 noticesclosed · sorted by publication date

Page 360 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

03 Mar

£2.5m

Estimated

Closed

Swindon Borough Council

Soft Market Testing - STEAM: Museum of the Great Western Railway Catering Review

Hotel & restaurant· Published 03 Feb

CLOSED

07 Feb

—

Estimated

Closed

National Nuclear Laboratory

Early Careers Online Assessments

Business services· Published 03 Feb

CLOSED

03 Mar

£90k

Estimated

Closed

ASTILLEROS GONDAN SA

NLB Pole Star - Safety and Life Saving Equipment

Security & defence· Published 03 Feb

CLOSED

24 Feb

£73k

Estimated

Closed

Cornwall Council

Regulation 44 - Independent visits

Health & social· Published 03 Feb

CLOSED

10 Mar

—

Estimated

Closed

BBC - Highways

BBC 0125 - Provision of Festive Lighting 2025 - 2030

Electrical machinery· Published 03 Feb

CLOSED

07 Mar

£1.5m

Estimated

Closed

Hampshire County Council

Energy Trading & Bureau Services Partner

Architecture & engineering· Published 03 Feb

CLOSED

03 Mar

—

Estimated

Closed

Sefton Council

Temporary accommodation Pseudo Dynamic Purchasing system (PDPS), Sefton Council.

Hotel & restaurant· Published 03 Feb

CLOSED

26 Feb

—

Estimated

Closed

Newquay Town Council

Footpath Maintenance Contract 2025-27

Agriculture & forestry· Published 03 Feb

CLOSED

03 Feb

—

Estimated

Closed

London Borough of Haringey - Parks and Leisure

Tree Maintenance - Reactive - Tree Maintenance - Reactive - Highways

Construction work· Published 03 Feb

CLOSED

24 Feb

—

Estimated

Closed

OFFICE FOR STANDARDS IN EDUCATION, CHILDRENS SERVICES AND SKILLS

Media database & press enquiry management platform

Software packages· Published 03 Feb

CLOSED

28 Feb

£50k

Estimated

Closed

NORTHAMPTONSHIRE PARTNERSHIP HOMES LIMITED

GB-Northampton: Lone Worker Solution and Associated Services

Postal & telecomms· Published 03 Feb

CLOSED

03 Mar

—

Estimated

Closed

UK Research & Innovation

MRC Installation and Minor Works Framework

Construction work· Published 03 Feb

CLOSED

05 Mar

—

Estimated

Closed

St George's University Hospitals NHS Foundation Trust

STG - Lift Maintenance

Repair & maintenance· Published 03 Feb

CLOSED

10 Feb

—

Estimated

Closed

Stamford Town Council

Invitation to Tender For Provisions of Ground Maintenance Services

Agriculture & forestry· Published 03 Feb

CLOSED

17 Mar

—

Estimated

Closed

EVALUCOM CONSULTING LTD

East Berkshire Nursing Home Any Qualified Provider (AQP) for NHS Frimley ICB

Health & social· Published 03 Feb

CLOSED

24 Mar

£20.3m

Estimated

Closed

Manchester City Council

TC870 - Short Breaks Support for Children, Young People & Families - Round 3

Health & social· Published 03 Feb

CLOSED

03 May

£65.0m

Estimated

Closed

London Borough of Southwark

Learning Disabilities Supported Living Services

Health & social· Published 03 Feb

CLOSED

05 Mar

£1.5m

Estimated

Closed

Wiltshire Council

HR2103 - An Occupational Health Service & Staff Counselling and Wellbeing Helpline/ Employee Assistance Programme

Education & training· Published 03 Feb

CLOSED

27 Apr

—

Estimated

Closed

Leicestershire County Council

SEN10715 to A L P Nuneaton SOLO

Transport services· Published 03 Feb

CLOSED

12 Feb

£400k

Estimated

Closed

Beyond Housing Limited

Void Property Protection Services 2025 - 2029

Construction materials· Published 03 Feb

Page 360 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025