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165,209 noticesclosed · sorted by publication date

Page 361 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

03 Mar

£40k

Estimated

Closed

Beyond Housing Limited

Customer Research: Relationship Surveys 2025-2028

Business services· Published 03 Feb

CLOSED

03 Feb

—

Estimated

Closed

Sport England

SE1184 Active Environments Framework

IT services· Published 03 Feb

CLOSED

03 Mar

—

Estimated

Closed

Leeds City Council

Flooring Materials

Furniture & furnishings· Published 31 Jan

CLOSED

17 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

PIN: UK_331 - Trapped Cash Solution (Global Payment Service Provider (PSP))

Financial services· Published 31 Jan

CLOSED

03 Mar

£2.0m

Estimated

Closed

HealthTrust Europe LLP (HTE) acting on behalf of

RWT Vehicle Hire

Transport services· Published 31 Jan

CLOSED

28 Mar

—

Estimated

Closed

Ports of Jersey

Provision of Marine Fuel Services for Consolidated Sites, St Helier, Jersey, Channel Islands

Petroleum & fuel· Published 31 Jan

CLOSED

11 Mar

—

Estimated

Closed

Xavier Catholic Education Trust

Xavier Catholic Education Trust Catering Tender

Hotel & restaurant· Published 31 Jan

CLOSED

05 Mar

—

Estimated

Closed

UK BIOBANK LIMITED

Laboratory IT Systems

Software packages· Published 31 Jan

CLOSED

21 Feb

—

Estimated

Closed

Phoenix Community Housing

Phoenix Community Housing - Device as a Service

Office & computing· Published 31 Jan

CLOSED

14 Mar

—

Estimated

Closed

OAK Multi Academy Trust

OAK MULTI ACADEMY TRUST - PROVISION OF OUTSOURCED CATERING SERVICE

Hotel & restaurant· Published 31 Jan

CLOSED

03 Mar

—

Estimated

Closed

Orchard Hill College & Academy Trust

Provision of Cleaning services to school and associated buildings

Sewage & refuse· Published 31 Jan

CLOSED

19 Feb

£100k

Estimated

Closed

capitalEsourcing

Local Environmental Quality Surveys in line with Defra NI195 Guidance

Architecture & engineering· Published 31 Jan

CLOSED

07 Mar

£6.4m

Estimated

Closed

LIVEWEST HOMES LIMITED

Healy Place Development

Construction work· Published 31 Jan

CLOSED

11 Mar

£345k

Estimated

Closed

CHP

Income Analytics Software as a Service

Software packages· Published 31 Jan

CLOSED

28 Mar

£18.4m

Estimated

Closed

Surrey County Council

Sunbury Community Hub

Construction work· Published 31 Jan

CLOSED

14 Feb

£5.0m

Estimated

Closed

FINANCIAL SERVICES COMPENSATION SCHEME LIMITED

GB-London: Office Refurbishment and Fitout Services for new premises

Construction work· Published 31 Jan

CLOSED

17 Mar

—

Estimated

Closed

Post Office Limited

Common Digital Platform

Software packages· Published 31 Jan

CLOSED

28 Feb

£125k

Estimated

Closed

Welland Procurement

HDC 1394 TENDER FOR THE REFURBISHMENT OF THE GOODS/PASSENGER LIFTS AT MARKET HALL

Industrial machinery· Published 31 Jan

CLOSED

31 Mar

—

Estimated

Closed

Post Office Limited

Back-Office applications support and modernisation

Software packages· Published 31 Jan

CLOSED

31 Jan

—

Estimated

Closed

FTS · Works

Prifysgol Bangor / Bangor University

North Wales Medical School - Deiniol Building Fabric and Fit Out Works

Construction work· Published 31 Jan

Page 361 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025