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494,351 noticesawarded · sorted by publication date

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Time to close

Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

N H S Shared Business Services

The Provision of Vascular and Cardiac Surgery Service Reconfiguration on behalf of NHS Greater Manchester Integrated Care Board

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

London Borough of Merton

Taxi Vehicles

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

London Borough of Merton

Taxi Vehicles

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Cardiff and Vale University Health Board

AWARD OF CAV-ITT-62009 - FLEET MAINTENANCE & SERVICE ARRANGEMENTS CARDIFF & VALE UNIVERSITY HEALTH BOARD

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Food Standards Agency

Workpackage 1: Raw pet food consumer research

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Development Bank of Wales

The Provision of a Loan Administration System

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6087 Villas Roofing Project - Scaffolding

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6088 Villas leadwork and roofing

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Hull City Council

Maintenance and Repair of Housing Passenger Lifts

· Published 12 Jun

AWARDED

12 Jun

£126k

Awarded

Tender

Police, Fire & Crime Commissioner for Staffordshire

Provision of Contingent Labour - Commercial Services

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

ASTON UNIVERSITY

Replacement Scientific Laser Equipment for AiPT

· Published 12 Jun

AWARDED

12 Jun

£5.7m

Awarded

Tender

Information Commissioner's Office

Microsoft Licencing - Aggregation

Software packages· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

UKRI-6123 Lloyds Register Block Survey Fee 5 Years 2026 2031

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF SALFORD(THE)

STUDIOSITY LEARNING SUPPORT PROGRAM

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

North Lincolnshire Council

Attendance Management Software

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Greater Manchester Combined Authority

GMCA 1627 - Supporting Neurodivergent Young Adults to Move Closer to the Workplace

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF SALFORD(THE)

STUDIOSITY LEARNING SUPPORT PROGRAM

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Sport England

SE1259 Executive Specialist Service Provision

Business services· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Supplies

Brentwood Borough Council

Digital Warden Call Monitoring System

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Mid and West Wales Fire and Rescue Authority

Award of Vehicle Spare Parts

· Published 12 Jun

Page 365 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.