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165,209 noticesclosed · sorted by publication date

Page 370 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£5.0m

Estimated

Closed

Northern Trains Limited

GB-York: AiFA - (Accessibility Improvements For All) - Package 2

Construction work· Published 30 Jan

CLOSED

21 Feb

—

Estimated

Closed

Westminster Council City

BT229-WCC Future Management of Ground Maintenance Options Appraisal

Construction work· Published 30 Jan

CLOSED

03 Mar

—

Estimated

Closed

BROMYARD & WINSLOW TOWN COUNCIL

Hanging Baskets and Floral Decorations - Bromyard & Winslow Town Council

Agricultural products· Published 30 Jan

CLOSED

18 Feb

£150k

Estimated

Closed

Dudley Metropolitan Borough Council

DUD - Provision of Damp & Mould Surveyor

Architecture & engineering· Published 30 Jan

CLOSED

27 Feb

—

Estimated

Closed

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Mandatory Dental Services at West Carclaze Dental Practice, St Austell, Cornwall

Health & social· Published 30 Jan

CLOSED

27 Feb

£60k

Estimated

Closed

GREENSQUAREACCORD LIMITED

Landscaping - St Gregory's

Construction work· Published 30 Jan

CLOSED

12 Mar

—

Estimated

Closed

Home Office

NPCC Less Lethal Weapons - distance capability device - Request for Information

Security & defence· Published 30 Jan

CLOSED

12 Feb

—

Estimated

Closed

Department for Education

Market Engagement Event - Tackling Antisemitism in Education Innovation Fund

Education & training· Published 30 Jan

CLOSED

03 Mar

—

Estimated

Closed

Flagship Housing Group

Retrofit Surveyors & Assessors Framework

Architecture & engineering· Published 30 Jan

CLOSED

28 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

Purchase of X-Ray Flourescence (XRF) Spectrometer

Laboratory equipment· Published 30 Jan

CLOSED

14 Feb

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Sexual misconduct and harrassment training

Education & training· Published 30 Jan

CLOSED

13 Feb

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Pre-Marketing Engagement: RBKC: Case Management System; Building Control, Land Charges and Planning

IT services· Published 30 Jan

CLOSED

28 Mar

—

Estimated

Closed

BIP SOLUTIONS LIMITED

EPP0166 - BDC Leisure Centres Management - Interim provision

Recreational & cultural· Published 30 Jan

CLOSED

07 Mar

£100k

Estimated

Closed

The Oil & Pipelines Agency

GB-Campbeltown: OPA T742 OFD Campbeltown Tank 6 Inspection

Architecture & engineering· Published 30 Jan

CLOSED

24 Feb

—

Estimated

Closed

BBC - Property

BBC 0125 - Roofing Works at 96 Turners Hill, Cheshunt, Hertfordshire, EN8 8LQ

Construction work· Published 30 Jan

CLOSED

30 Apr

—

Estimated

Closed

Worcestershire County Council

HEA25007 Pre-Market Engagement: Community Based Domestic Abuse Service

Health & social· Published 30 Jan

CLOSED

05 Mar

£500k

Estimated

Closed

The Oil & Pipelines Agency

GB-Campbeltown: OPA T741 OFD Campbeltown Tank 6 Blasting and Lining

Construction work· Published 30 Jan

CLOSED

14 Feb

£179k

Estimated

Closed

CENTRE FOR PROCESS INNOVATION LIMITED

Framework for Innovation and Leadership Development Programmes

Education & training· Published 30 Jan

CLOSED

13 Feb

£68k

Estimated

Closed

GREENSQUAREACCORD LIMITED

Phase 1 and 2 Landscaping - Somerford Place

Construction work· Published 30 Jan

CLOSED

03 Mar

£493k

Estimated

Closed

Hull University Teaching Hospitals NHS Trust

TAXI TRANSPORT SERVICE AND GLOBAL SYSTEM FOR MOBILE COMMUNICATION (GSM) FOR TAXI

Transport services· Published 30 Jan

Page 370 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025