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165,209 noticesclosed · sorted by publication date

Page 380 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

07 Mar

£3.0m

Estimated

Closed

Warrington Borough Council

Highways Capital Works Framework 2025

Construction work· Published 27 Jan

CLOSED

26 Feb

—

Estimated

Closed

South Cambridgeshire District Council

South Cambridgeshire District Council - Water Management Service

Sewage & refuse· Published 27 Jan

CLOSED

28 Mar

£75k

Estimated

Closed

Westfield Parish Council

Westfield Parish Council -Christmas Lights

Electrical machinery· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Closed

FTS · Supplies

Energy Saving Trust Ltd

ITT for a Comprehensive AI Knowledge Assistant Solution

Software packages· Published 27 Jan

CLOSED

24 Feb

—

Estimated

Closed

Elmbridge Borough Council

EBC - RB - Re-deployable CCTV - Environmental Enforcement

Radio & TV equipment· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Closed

Metropolitan Police Service

Communication Exploitation Data Tool (CEDT)

Software packages· Published 27 Jan

CLOSED

12 Feb

£50k

Estimated

Closed

Board of Trustees of the Royal Botanic Gardens Kew

GB-LONDON: RBGKEW1394 - Landscape Conservation Management Plan

Architecture & engineering· Published 27 Jan

CLOSED

28 Feb

—

Estimated

Closed

North Yorkshire County Council

Supply Of Road Salt

Transport equipment· Published 27 Jan

CLOSED

21 Feb

£44k

Estimated

Closed

Cambridge City Council

For the provision of Cash Collection and Cash in Transit Service

Financial services· Published 27 Jan

CLOSED

26 Feb

—

Estimated

Closed

Warwickshire County Council

WCC Tree surgery works

Agricultural products· Published 27 Jan

CLOSED

24 Feb

—

Estimated

Closed

Foreign Commonwealth and Development Office

Occupied Palestinian Territories Independent Monitoring, Evaluation and Learning (OPTIMEL)

Administration services· Published 27 Jan

CLOSED

27 Feb

£4.6m

Estimated

Closed

Islington Council

2324-0017 General Build Repairs and Maintenance Works

Construction work· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Grit Blasting, Waterproofing, Anti-Graffiti - A46 Newark Bypass Scheme

Construction work· Published 27 Jan

CLOSED

24 Feb

£120k

Estimated

Closed

UNIVERSITY OF LANCASTER

Purchase of Dynamic Mechanical Analyser At LANCASTER UNIVERISTY

Laboratory equipment· Published 27 Jan

CLOSED

28 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

RVVA RFI - Procurement, maintenance and training support of Remote Video Viewing Aids

Laboratory equipment· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Track and Structural Monitoring - A46 Newark Bypass Scheme

Transport equipment· Published 27 Jan

CLOSED

07 Feb

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Noise and Vibration Monitoring - A46 Newark Bypass Scheme

Laboratory equipment· Published 27 Jan

CLOSED

17 Jan

£148k

Estimated

Closed

Department for Work & Pensions

Future service design discovery Centric

IT services· Published 27 Jan

CLOSED

21 Feb

—

Estimated

Closed

DfTc - Department for Transport

TracER/Swab STRM Production & Supply PIN Questionnaire

Chemical products· Published 27 Jan

CLOSED

10 Mar

£494k

Estimated

Closed

Leicestershire Constabulary

CONT0422 Regional Specialist Crime Skills Programme

Education & training· Published 27 Jan

Page 380 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025