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ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

You might also see

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165,209 noticesclosed · sorted by publication date
Page 382 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
17 Feb
—
Estimated
Closed
CF
US
UK SPACE AGENCY
UKSA Active Debris Removal (ADR) National Mission
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CLOSED
07 Feb
—
Estimated
Closed
CF
SC
SKANSKA CONSTRUCTION UK LIMITED
Scaffolding - A46 Newark Bypass Scheme
Construction materials· Published 27 Jan
CLOSED
24 Feb
£600k
Estimated
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CF
CP
Castle Point Borough Council
CP2425-07 - 3 Second Avenue - Reinstatement Works etc
Construction work· Published 27 Jan
CLOSED
07 Feb
—
Estimated
Closed
CF
SC
SKANSKA CONSTRUCTION UK LIMITED
Highways Gantries - A46 Newark Bypass Scheme
Transport equipment· Published 27 Jan
CLOSED
27 Jan
—
Estimated
Closed
FTS · Works
AB
ASSOCIATED BRITISH PORTS
Immingham Green Energy Terminal (IGET)
Construction work· Published 27 Jan
CLOSED
03 Mar
—
Estimated
Closed
CF
PF
Places for People
Places for People Developments - Precast Concrete Floors Framework
Construction work· Published 27 Jan
CLOSED
07 Feb
—
Estimated
Closed
CF
SC
SKANSKA CONSTRUCTION UK LIMITED
Series 0700 Road Pavements - A46 Newark Bypass Scheme
Construction materials· Published 27 Jan
CLOSED
07 Feb
£42k
Estimated
Closed
CF
LC
Leeds City Council
Recommission of the Leeds 0-19 Public Health Integrated Nursing Service
Health & social· Published 27 Jan
CLOSED
28 Feb
—
Estimated
Closed
CF
AA
AGRICULTURE AND HORTICULTURE DEVELOPMENT BOARD
2024-732 Social Media services USA, Canada & Mexico covering (beef, lamb & pork)
Business services· Published 27 Jan
CLOSED
07 Mar
—
Estimated
Closed
CF
HE
Hamwic Education Trust
Catering Provision
Hotel & restaurant· Published 26 Jan
CLOSED
21 Feb
£320k
Estimated
Closed
CF
OC
Oldham Council
Upgrade of Electrical Services at Gallery Oldham
Construction work· Published 26 Jan
CLOSED
27 Feb
£50k
Estimated
Closed
CF
TO
The Oil & Pipelines Agency
GB-Gosport: OPA T729 OFD Gosport Pontoon remedial works
Other services· Published 26 Jan
CLOSED
28 Feb
£147k
Estimated
Closed
CF
SC
Salford City Council
S1263 - Bikeability Scheme in Salford
Education & training· Published 24 Jan
CLOSED
07 Mar
—
Estimated
Closed
CF
DC
Dr Challoner's Grammar School
Dr Challoner's Grammar School Cleaning Tender
Sewage & refuse· Published 24 Jan
CLOSED
07 Mar
£500k
Estimated
Closed
CF
BL
B:Music Ltd
Provision of a Ticketing System to Symphony Hall and Town Hall Birmingham
Office & computing· Published 24 Jan
CLOSED
06 Feb
—
Estimated
Closed
CF
NY
North York Moors National Park Authority
Peat Restoration on High Farndale, North York Moors National Park.
Petroleum & fuel· Published 24 Jan
CLOSED
28 Feb
£1.8m
Estimated
Closed
CF
ES
EU SUPPLY LIMITED
IP Patent Attorney Services and IP Landscaping Services
Business services· Published 24 Jan
CLOSED
07 Feb
£32k
Estimated
Closed
CF
NC
Nottinghamshire County Council
PROVISION OF EVALUATORS FOR ADULT SKILLS FUND TENDER
Business services· Published 24 Jan
CLOSED
25 Feb
£300k
Estimated
Closed
CF
LB
London Borough of Hillingdon
The London Borough of Hillingdon intends to replace the existing Electrical Underfloor & Ceiling Heating and Electric Hot Water Systems within 29 Sheltered Housing Dwellings and Communal areas at 1-29 Sibley Court Sheltered Housing Scheme.\n \n Full Address : Sibley Court, 54a New Road, Hillingdon, UB8 3DY\n \n The works will broadly comprise of the replacement of existing Ceiling and Under Floor Heating with wall mounted electric radiators and the replacement of Existing Hot Water Cylinders. \n \n It includes; but not limited to the design, supply, and installation, commissioning and hand-over of a complete Electrical Heating & Hot Water Systems. It includes
Industrial machinery· Published 24 Jan
CLOSED
28 Feb
£400k
Estimated
Closed
CF
OC
Oxfordshire County Council
Voluntary, Community and Faith Sector (VCFS) Infrastructure Contract
Other services· Published 24 Jan
Page 382 of 8261
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