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165,209 noticesclosed · sorted by publication date

Page 383 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

23 Jan

£15k

Estimated

Closed

South West Yorkshire Partnership NHS Foundation Trust

Yorkshire Smokefree Advertising

Business services· Published 24 Jan

CLOSED

05 Feb

£50k

Estimated

Closed

Northern Lighthouse Board

GB-Edinburgh: Monitoring Equipment - Copinsay Lighthouse

Laboratory equipment· Published 24 Jan

CLOSED

03 Mar

—

Estimated

Closed

The ACC Liverpool Group Limited

Event Security and Stewarding Services

Business services· Published 24 Jan

CLOSED

07 Mar

—

Estimated

Closed

STAR Procurement C/O Trafford Council

STAR & TPPL Materials Framework

Construction materials· Published 24 Jan

CLOSED

03 Mar

—

Estimated

Closed

Environment Agency

Asset Management Training

Education & training· Published 24 Jan

CLOSED

31 Mar

—

Estimated

Closed

Foreign Commonwealth and Development Office

Investment in Forests and Sustainable Land Use Phase 2 (IFSLU2) Component 5 (MEL)

Administration services· Published 24 Jan

CLOSED

28 Feb

£2.0m

Estimated

Closed

Wigan Council

Framework Agreement for Minor Highway Repairs / Housing Footpath and Driveway Repairs 2025 - 2027 (2029)

Construction work· Published 24 Jan

CLOSED

31 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

WC1565136 -(EP1175) -Tunnel Beach Mole (TBM) Dredging to enable exit and entry of the boats - WORKS

Construction work· Published 24 Jan

CLOSED

07 Feb

£100k

Estimated

Closed

The Oil & Pipelines Agency

GB-Gosport: OPA T732b OFD Gosport removal of redundant electrical items from Jetty (Pre-Qualification Questionnaire)

Construction work· Published 24 Jan

CLOSED

19 Feb

—

Estimated

Closed

University Hospitals Birmingham NHS Foundation Trust

Birmingham and Solihull Mental Health Reaside Toilet and Bathroom Refurbishment

Construction work· Published 24 Jan

CLOSED

07 Feb

£100k

Estimated

Closed

The Oil & Pipelines Agency

GB-Gosport: OPA T732a OFD Gosport removal of redundant mechanical items from Jetty (Pre-Qualification Questionnaire)

Construction work· Published 24 Jan

CLOSED

17 Feb

—

Estimated

Closed

Central Bedfordshire Council

CBC-1762-T-AS Housing Sites Grounds Maintenance

Agriculture & forestry· Published 24 Jan

CLOSED

27 Feb

—

Estimated

Closed

Lancashire County Council

Adult Community Substance Use Treatment and Recovery Services - LCC42936

Health & social· Published 24 Jan

CLOSED

28 Feb

—

Estimated

Closed

Castle Point Borough Council

EPP0117 Castle Point Borough Council - Hackney Carriage & Private Hire Vehicle MOTs

Repair & maintenance· Published 24 Jan

CLOSED

25 Feb

£400k

Estimated

Closed

Cheshire Constabulary on behalf of the Police and Crime Commissioner for Cheshire

Support and Maintenance Service for Air Conditioning and Ventilation Equipment

Repair & maintenance· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

Forestry Commission, acting through Forestry England (hereinafter referred to as Forestry England)

Bedgebury and Wendover Cleaning Contracts

Sewage & refuse· Published 24 Jan

CLOSED

14 Feb

£1k

Estimated

Closed

Portsmouth City Council

Culture and Leisure - Site Catering Concessions 2025 - Phase 2 - Portsmouth

Hotel & restaurant· Published 24 Jan

CLOSED

13 Feb

—

Estimated

Closed

Legal Ombudsman

Service Complaints Adjudicator

Business services· Published 24 Jan

CLOSED

21 Feb

—

Estimated

Closed

Freshwater Parish Council

Cleaning Contract

Repair & maintenance· Published 24 Jan

CLOSED

03 Mar

—

Estimated

Closed

The ACC Liverpool Group Limited

Event Cleaning Services

Sewage & refuse· Published 24 Jan

Page 383 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025