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165,209 noticesclosed · sorted by publication date

Page 384 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£125k

Estimated

Closed

University Hospitals Birmingham NHS Foundation Trust

Birmingham Community Healthcare Mosely Hall Switch Gear Install

Construction work· Published 24 Jan

CLOSED

27 Feb

£500k

Estimated

Closed

Castle Point Borough Council

GB-Benfleet: Stray Dog Collection and Kennelling

Other services· Published 24 Jan

CLOSED

24 Jan

—

Estimated

Closed

FTS · Services

HS1 LIMITED (trading as London St. Pancras Highspeed)

Call for Competition - St Pancras Enhancement Project RIBA 2 Design and Operational Concept Feasibility Study

Construction work· Published 24 Jan

CLOSED

31 Jan

—

Estimated

Closed

Home Office

Design, Supply & Installation of Joint Maritime Security Centre Exhibition Stand

Furniture & furnishings· Published 24 Jan

CLOSED

25 Feb

—

Estimated

Closed

HM Government of Gibraltar

Tender for the Supply, Installation, Maintenance and Monitoring of CCTV at Housing Estates 2024

Radio & TV equipment· Published 24 Jan

CLOSED

24 Jan

—

Estimated

Closed

FTS · Works

Places for People

Places for People Developments - Precast Concrete Floors Framework

Construction materials· Published 24 Jan

CLOSED

13 Mar

£100k

Estimated

Closed

Southend-on-sea Borough Council

Tender For the Provisioning of Public Health Funerals

Other services· Published 24 Jan

CLOSED

24 Jan

—

Estimated

Closed

London Borough of Brent

Provision and Installation of Traffic Signs, Road Markings and Associated Street Furniture

Construction work· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

ORDNANCE SURVEY LIMITED

Supply of a Marketing Engagement Platform for Ordnance Survey (Re-Issued)

Software packages· Published 24 Jan

CLOSED

24 Feb

£150k

Estimated

Closed

UNIVERSITY OF MANCHESTER

Energy C&B Services

Architecture & engineering· Published 24 Jan

CLOSED

05 Feb

—

Estimated

Closed

Department for Education

Early Years Stronger Practice Hubs Delivery Partner

Education & training· Published 24 Jan

CLOSED

24 Feb

—

Estimated

Closed

PSPSL

Car Parks Resurfacing and Associated Works at Skegness & Louth 2025

Construction work· Published 24 Jan

CLOSED

24 Jan

—

Estimated

Closed

FTS · Services

Learning In Harmony Trust

Learning in Harmony Trust - Outsourced catering services

· Published 24 Jan

CLOSED

14 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

Tactical Blood Storage Units

Medical equipment· Published 24 Jan

CLOSED

24 Feb

£400k

Estimated

Closed

West Midlands Police

Weapon Surrender Bins

Sewage & refuse· Published 24 Jan

CLOSED

07 Feb

£20k

Estimated

Closed

Bradford Teaching Hospitals NHS Foundation Trust

BTHE2415 Maintenance Contract BMS System

Repair & maintenance· Published 24 Jan

CLOSED

27 Feb

£206k

Estimated

Closed

Bournemouth Christchurch and Poole Council

Land Train Repair & Maintenance Services

Repair & maintenance· Published 24 Jan

CLOSED

25 Feb

—

Estimated

Closed

Police and Crime Commissioner for North Wales Police & North Wales Police

Vehicle Body Repair Service for North Wales Police

Repair & maintenance· Published 24 Jan

CLOSED

07 Feb

£80k

Estimated

Closed

Leicestershire Constabulary

Provision of Fire Safety Products Servicing

Business services· Published 24 Jan

CLOSED

07 Mar

—

Estimated

Closed

Police and Crime Commissioner for North Wales Police & North Wales Police

Gritting Service & Snow Removal

Sewage & refuse· Published 24 Jan

Page 384 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025