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165,209 noticesclosed · sorted by publication date

Page 388 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

18 Feb

—

Estimated

Closed

Weymouth Town Council

Attraction Opportunities Weymouth Beach

Recreational & cultural· Published 23 Jan

CLOSED

21 Feb

—

Estimated

Closed

Elmbridge Borough Council

EBC - RB - CHRISTMAS LIGHTS CONTRACT

Other services· Published 23 Jan

CLOSED

24 Feb

—

Estimated

Closed

City of London Corporation

Connect to Work Programme - CRM Software as a Service

Software packages· Published 23 Jan

CLOSED

21 Feb

£1.4m

Estimated

Closed

Central London Community Healthcare NHS Trust

Holistic Integrated Care for LTC and Complex Needs

Health & social· Published 23 Jan

CLOSED

10 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

Going Global Consultancy 2025

Business services· Published 23 Jan

CLOSED

13 Feb

—

Estimated

Closed

SSC Partnership Limited

Children First Academy Trust - Window remedial services

Construction materials· Published 23 Jan

CLOSED

27 Feb

£100k

Estimated

Closed

Board of Trustees of the Royal Botanic Gardens Kew

GB-London: RBGKEW1386 - Health Cash Plan

Administration services· Published 23 Jan

CLOSED

28 Mar

£61k

Estimated

Closed

Loughton Town Council

Christmas Lights 2025 - 2027 (3 years) - Loughton Town Council

Electrical machinery· Published 23 Jan

CLOSED

20 Feb

£160k

Estimated

Closed

South Downs National Park Authority

Refurbishment and alterations to New Barn Cottage, Seven Sisters Country Park, Exceat, Seaford, BN25 4AD

Construction work· Published 23 Jan

CLOSED

14 Mar

£1.3m

Estimated

Closed

Sanctuary Housing Association

Architect Framework for the South West Region

Architecture & engineering· Published 23 Jan

CLOSED

06 Mar

—

Estimated

Closed

South Cambridgeshire District Council

South Cambridgeshire District Council - Refurbishment and Renovation of Communal Rooms at Vigors Road, Fulbourn to form a Two Bedroom Bungalow

Construction work· Published 23 Jan

CLOSED

14 Mar

£150k

Estimated

Closed

Hughenden Parish Council

Hughenden Parish Council - Open Spaces

Agriculture & forestry· Published 23 Jan

CLOSED

21 Feb

£1

Estimated

Closed

NHS London Procurement Partnership (Hosted by Guy's and St Thomas' NHS FT)

Tail spend management technology and solutions

Software packages· Published 23 Jan

CLOSED

24 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

Hotel Accommodation and Meetings & Events

Hotel & restaurant· Published 23 Jan

CLOSED

30 Jan

—

Estimated

Closed

Sandwell Metropolitan Borough Council

UPS Units and Design/Layout of the Devices

Installation services· Published 23 Jan

CLOSED

07 Feb

—

Estimated

Closed

Cambridgeshire County Council

Interactive Artificial Intelligence Chat and Reporting Project Cambridgeshire County Council

Security & defence· Published 23 Jan

CLOSED

06 Feb

£1.0m

Estimated

Closed

Advance Northumberland Limited

Ascent Homes Whinney Hill Phases 2B & 4 Groundworks

Construction work· Published 23 Jan

CLOSED

23 Jan

—

Estimated

Closed

FTS · Services

Raleigh Education Trust

PP-10140 Raleigh Education Trust Catering

Hotel & restaurant· Published 23 Jan

CLOSED

06 Feb

—

Estimated

Closed

NHS Arden and Greater East Midlands Commissioning Support Unit

1915 DPO & IG Service Market Engagement for NHS BLMK Integrated Care Board

IT services· Published 23 Jan

CLOSED

31 Jan

—

Estimated

Closed

Cambridgeshire County Council

Exploring Block Contract Arrangements for Out of School Tuition Services - Soft Market Survey

Education & training· Published 23 Jan

Page 388 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025