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165,209 noticesclosed · sorted by publication date

Page 389 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

06 Mar

—

Estimated

Closed

NHS South West - Acutes

Replacement lift in J template

Industrial machinery· Published 23 Jan

CLOSED

18 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

Invitation to Tender (ITT)For: Exam Venue Management Services

Business services· Published 23 Jan

CLOSED

21 Mar

£7.5m

Estimated

Closed

Greener Ealing Ltd

GE23075 GEL INSURANCE

Financial services· Published 23 Jan

CLOSED

07 Feb

£63k

Estimated

Closed

University Hospitals of North Midlands NHS Trust

MED6177 Posthorax Sternum Support Vests

Medical equipment· Published 23 Jan

CLOSED

23 Jan

—

Estimated

Closed

FTS · Services

Cambridgeshire and Peterborough Combined Authority

2024 Mayoral Precept - local bus services

Transport equipment· Published 23 Jan

CLOSED

27 Jan

£14k

Estimated

Closed

Sandwell Metropolitan Borough Council

Head of Building Safety and Compliance (SJA -22/1/25)

Business services· Published 23 Jan

CLOSED

24 Feb

—

Estimated

Closed

Cambridgeshire and Peterborough Combined Authority

2025 Tiger Routes - local bus services

Transport services· Published 23 Jan

CLOSED

05 Feb

£58k

Estimated

Closed

GREENSQUAREACCORD LIMITED

Phase 2 Supply and Installation Windows & Doors - Somerford Place

Construction materials· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

London Universities Purchasing Consortium

RCoA Clinical Data Collection Platform

IT services· Published 22 Jan

CLOSED

24 Feb

£5.4m

Estimated

Closed

NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST

Provision of Non Emergency Patient Transport Services

Transport services· Published 22 Jan

CLOSED

05 Feb

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A66 - HDD

Construction work· Published 22 Jan

CLOSED

05 Feb

—

Estimated

Closed

BALFOUR BEATTY CIVIL ENGINEERING LIMITED

A66 - Labour

Construction work· Published 22 Jan

CLOSED

04 Feb

—

Estimated

Closed

North York Moors National Park Authority

Peat Restoration On Egton HIgh Moor

Sewage & refuse· Published 22 Jan

CLOSED

27 Feb

£6.0m

Estimated

Closed

South Lakes Housing

High Sparrowmire

Construction work· Published 22 Jan

CLOSED

12 Feb

—

Estimated

Closed

City of York Council

Support to develop the Y&NYCA Housing Capabilities

R&D services· Published 22 Jan

CLOSED

24 Feb

£400k

Estimated

Closed

Cambridge City Council

For the Provision of new and replacement Heating Systems

Petroleum & fuel· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

Department of Health and Social Care (T&T)

DHSC_OHID_Water Fluoridation Engineering Support

Architecture & engineering· Published 22 Jan

CLOSED

24 Feb

—

Estimated

Closed

North Yorkshire County Council

Asbestos Abatement Service Providing Encapsulation and Planned and Responsive Repairs

Sewage & refuse· Published 22 Jan

CLOSED

24 Feb

£5.2m

Estimated

Closed

mhs homes group

Fire door replacement and remedial works

Construction work· Published 22 Jan

CLOSED

12 Feb

£60k

Estimated

Closed

Bradford Teaching Hospitals NHS Foundation Trust

BTHE2405 - Maintenance Contract - Fire Damper Panels

Repair & maintenance· Published 22 Jan

Page 389 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025