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165,209 noticesclosed · sorted by publication date

Page 390 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

17 Feb

—

Estimated

Closed

DfTc - Department for Transport

IMO Replacement Pressurisation Unit

Electrical machinery· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

North Yorkshire County Council

Parent Participation and Co Production

Other services· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

University of Warwick

High Speed Nanoindenter

Laboratory equipment· Published 22 Jan

CLOSED

24 Feb

—

Estimated

Closed

Outwood Grange Academies Trust

Provision of Supply Teachers and Support Staffing

Business services· Published 22 Jan

CLOSED

07 Mar

£76.0m

Estimated

Closed

Hampshire County Council

Chichester District Leisure and Active Wellbeing Contract

Recreational & cultural· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

Department for International Trade

Liquid Chromatography Mass Spectrometer (LC-MS) for OPSS

Laboratory equipment· Published 22 Jan

CLOSED

24 Feb

—

Estimated

Closed

University of Plymouth

Ventilation improvements and LED lighting upgrades within the Scott Building

Furniture & furnishings· Published 22 Jan

CLOSED

26 Feb

—

Estimated

Closed

Forestry Commission FC

Westonbirt Arboretum Design Framework

Business services· Published 22 Jan

CLOSED

22 Jan

—

Estimated

Closed

FTS · Services

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

International Nurses Accommodation

Hotel & restaurant· Published 22 Jan

CLOSED

05 Feb

£37k

Estimated

Closed

Borough Council of Calderdale

Landscape Recovery - Consultancy Partner (CCaLL)

Agricultural products· Published 22 Jan

CLOSED

21 Feb

£650k

Estimated

Closed

Ukaea United Kingdom Atomic Energy Authority

Additive Manufacturing Machine

Industrial machinery· Published 22 Jan

CLOSED

21 Feb

—

Estimated

Closed

Westminster Council City

Cycle Hangars PPM

Transport equipment· Published 22 Jan

CLOSED

31 Jan

—

Estimated

Closed

Biowaste training - Aerobic and anaerobic treatment

Education & training· Published 22 Jan

CLOSED

14 Feb

£90k

Estimated

Closed

Rotherham Doncaster and South Humber NHS Foundation Trust

Maintenance and testing of Fire Alarm Systems

Electrical machinery· Published 22 Jan

CLOSED

30 Jan

—

Estimated

Closed

Sunderland College

Two Way Radios

Radio & TV equipment· Published 22 Jan

CLOSED

31 Mar

—

Estimated

Closed

Ministry of Defence, DIO,

Provision of 'Smart Basing' Access Control- Industry Update

Office & computing· Published 22 Jan

CLOSED

22 Jan

—

Estimated

Closed

Biowaste training - Aerobic and anaerobic treatment

Education & training· Published 22 Jan

CLOSED

06 Feb

£179k

Estimated

Closed

CENTRE FOR PROCESS INNOVATION LIMITED

Clean Room Optioneering Framework

Business services· Published 22 Jan

CLOSED

31 Jan

—

Estimated

Closed

DERBY CITY COUNCIL

Soft Market Testing - D2 & NHS ICB Specialist Homes Provision

Health & social· Published 22 Jan

CLOSED

07 Feb

£48k

Estimated

Closed

Historic England

Emerging Talent Placement Partnerships

Business services· Published 22 Jan

Page 390 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025