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Page 395 of 8261
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CLOSED
04 Feb
—
Estimated
Closed
CF
BB
BALFOUR BEATTY CIVIL ENGINEERING LIMITED
A66 - Landscaping
Construction work· Published 21 Jan
CLOSED
20 Feb
—
Estimated
Closed
CF
LA
London Ambulance Service NHS Trust
LAS - Trust wide Roster Application
Software packages· Published 21 Jan
CLOSED
04 Feb
—
Estimated
Closed
CF
BB
BALFOUR BEATTY CIVIL ENGINEERING LIMITED
A66 - Ecology Services
Sewage & refuse· Published 21 Jan
CLOSED
28 Feb
£350k
Estimated
Closed
CF
TW
Tunbridge Wells Borough Council
TWBC Assembly Hall Theatre Wet Sales
Food & beverages· Published 21 Jan
CLOSED
11 Feb
—
Estimated
Closed
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UO
University of Worcester
UOW951 Structural Engineer - Cricket Centre
Architecture & engineering· Published 21 Jan
CLOSED
04 Feb
£30k
Estimated
Closed
CF
NE
Natural England
Supply of Sit in ATV
Transport equipment· Published 21 Jan
CLOSED
14 Feb
£250k
Estimated
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CS
CORSERV SOLUTIONS LIMITED
Scorrier Salt Barn - Structural Repairs & Cladding Replacement
Construction work· Published 21 Jan
CLOSED
21 Jan
—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
Supply chain notice: Organic Rankine Cycle (ORC) System
Construction work· Published 21 Jan
CLOSED
21 Feb
£500k
Estimated
Closed
CF
GO
Great Ormond Street Hospital
Tandem Mass Spectrometers
Laboratory equipment· Published 21 Jan
CLOSED
12 Feb
—
Estimated
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Heybridge Basin Parish Council
Public Toilet Construction
Architecture & engineering· Published 21 Jan
CLOSED
03 Feb
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Burnley Borough Council
Extension of existing car park at crematorium site.
Construction work· Published 21 Jan
CLOSED
21 Feb
£50k
Estimated
Closed
CF
B
BFI
Routemap to Net Zero for the BFI
R&D services· Published 21 Jan
CLOSED
31 Jan
£15.0m
Estimated
Closed
CF
VD
VIVO DEFENCE SERVICES LIMITED
VIVO Accommodation Supplier
Repair & maintenance· Published 21 Jan
CLOSED
14 Feb
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Estimated
Closed
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FCDO Services
SAAD Fuel Tank Inspections - 23/24 - XLY120/108/24TP
Repair & maintenance· Published 21 Jan
CLOSED
20 Feb
—
Estimated
Closed
CF
TU
THE UNIVERSITY OF BIRMINGHAM
Calibration and Servicing of Meters Energy Centre
Petroleum & fuel· Published 21 Jan
CLOSED
21 Jan
£1.4m
Estimated
Closed
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LS
LEIDOS SUPPLY, LIMITED
The Supply of The Development & Supply of Knee Mounted Service Boots
Clothing & footwear· Published 21 Jan
CLOSED
07 Feb
£25k
Estimated
Closed
CF
IA
Improvement and Development Agency for Local Government (IDeA)
GB-London: Workforce Planning Support for the Skills Hubs Programme 2024/25
Business services· Published 21 Jan
CLOSED
21 Feb
—
Estimated
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HE
HealthTrust Europe LLP (HTE)
Managed Service for the provision of Blood Glucose and Ketone Point of Care Testing
Health & social· Published 21 Jan
CLOSED
11 Feb
—
Estimated
Closed
CF
SC
Staffordshire County Council
Treasury Management System
Software packages· Published 21 Jan
CLOSED
12 Mar
—
Estimated
Closed
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LC
Leeds City Council
Minor Works Contractor Framework 2025 to 2027
Construction work· Published 21 Jan
Page 395 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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