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Value

Type

Buyer

Notice

AWARDED

10 Jun

£86k

Awarded

Below-thresh.

Wokingham Borough Council

WBCSEN232 - Keep Hatch Primary Resource

Transport services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Queen's University Belfast

260072 Maintenance Services to Generators

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF EXETER

Accelerate Database plan yr 1/3

· Published 10 Jun

AWARDED

10 Jun

£989k

Awarded

Tender

West Sussex County Council

Schools Information and Financial Management System

IT services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

The Pensions Regulator

E-Discovery, Disclosure and Data Capture

Business services· Published 10 Jun

AWARDED

10 Jun

£77k

Awarded

Below-thresh.

University Hospitals Sussex NHS Foundation Trust

JAX: Imaging equipment maintenance - Aquilion ONE at SRH S/N: 7CA1512009

Repair & maintenance· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Portsmouth City Council

CasparGov client money and case management

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST

Provision of Food Supplies

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

THE FELIXSTOWE DOCK AND RAILWAY COMPANY

Provision of Temporary Workers to undertake Warehousing Duties at the Port of Felixstowe Statutory Examination Area

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

HULL UNIVERSITY TEACHING HOSPITALS NHS TRUST

TTRANSPERINEAL BIOPSY SYSTEM AND NEEDLES

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

ENGINEERING CONSTRUCTION INDUSTRY TRAINING BOARD

2026 ECITB Scholarship Programme (South West) L2 Plating

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

BOURNEMOUTH UNIVERSITY

Leasing of a Franking Machine

Office & computing· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Supplies

TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST

Provision of Contact Centre Software

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

DEFRA

Weybridge Technical Assurance and High Containment Services

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

£27k

Awarded

Below-thresh.

Askham Bryan College

CA18027 - Askham Bryan College - Portable Changing Room Building Hire

Construction materials· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Chesterfield Borough Council

Compliance Certification Storage Software

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Weybridge Technical Assurance and High Containment Services

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Homes England (the name adopted by the Homes and Communities Agency)

Homes England - Asbestos Demolition Surveys at Canning Place, Liverpool

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

OXFORD DIRECT SERVICES LIMITED

Waste Consultancy services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

East Lancashire Hospitals NHS Trust

ELHT Hepatitis C Programme 26/27

· Published 10 Jun

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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