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Time to close

Value

Type

Buyer

Notice

Closing today / tomorrow3 notices

TMRW

16 Jun

£25k

Estimated

Below-thresh.

FTS · Services

DERBY CITY COUNCIL

ENQ1290 - Heritage Impact Assessment - Emerging Local Plan Allocations

R&D services· Published 12 Jun

TMRW

16 Jun

£1.0m

Estimated

Tender

The Careers & Enterprise Company

GB-London: CEC ITMS Market Engagement

IT services· Published 09 Jun

TMRW

16 Jun

£1.0m

Estimated

Tender

FTS · Works

Spelthorne Borough Council

Mechanical and electrical works at Sunbury Leisure Centre

Construction work· Published 21 May

Closing this week17 notices

16 Jun

—

Estimated

Tender

Falklands Islands Government Office

Invitation to Tender to provide the Falkland Islands Government with an Electronic Patient Record (EPR) System

Software packages· Published 08 May

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Notice peek

TenderFTS · 0584b5

HMRC Customer Relationship Management

HM Revenue & Customs

Closes in

22 Jun 2026

Estimated

£2.0bn

Services

Published

27 May 2026

Key facts

Notice ID: ocds-h6vhtk-0584b5
CPV code: 48000000 · Software packages
Contract type: services
Source: Find a Tender

Timeline

Published
27 May 2026
Submission deadline
22 Jun 2026 · 8 days from now

Description

IMPORTANT INFORMATION (DISCLAIMER): THIS IS A RE-PUBLICATION OF TENDER NOTICE: Procurement identifier (OCID): ocds-h6vhtk-050568 "HMRC Customer Relationship Management" FOR THE PURPOSES OF THE PROCUREMENT ACT 2023 S.31 "Modifying a section 19 procurement". HMRC IS NOT ACCEPTING NEW PARTICIPANTS. As part of the HMRC Enterprise Customer Relationship Management Programme, HMRC are seeking a supplier to provide Software as a Service Customer Relationship Management. There will be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement is split into core and additional capabilities. Core capabilities must be delivered by the vendor on a first party basis, which refers to software owned and/or developed by the Supplier. Core capabilities include: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) Additional capabilities can be provided by on first- or third-party basis, and include: • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Suppliers are also expected to provide an element of professional services to support implementation that the Authority can call down on.