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Value

Type

Buyer

Notice

AWARDED

22 Jun

—

Awarded

Tender

FTS

Devon County Council

Cullompton Town Centre Relief Road

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

Luton Council

AT1460 Strategic Commissioning & Contract Management Project

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

Cornwall Council

Specialist Deafblind Assessor Training/Deaf Enablement

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

Department for Business and Trade

Tungsten West Offtake Contract

Business services· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS · Supplies

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

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Provision of Toxicology Submissions

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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IT services· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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National Commercial Exam Venues 2026

· Published 22 Jun

AWARDED

22 Jun

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Awarded

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· Published 22 Jun

AWARDED

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Awarded

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· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

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Environment Agency

Water Resources Planning Learning Zone Training.

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

Herefordshire Council

Highways and Public Realm Schemes Framework Herefordshire Council (2026-2030)

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

Foreign Commonwealth and Development Office

CATERING SERVICES FOR THE BRITISH EMBASSY MADRID

· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

Lincolnshire County Council

CALL-OFF: Children's Services Re-Opening of the Open Select List 2025 for all Independent Placement

Health & social· Published 22 Jun

AWARDED

22 Jun

—

Awarded

Tender

FTS

STRATFORD SCHOOL ACADEMY

Stratford School Academy Catering Tender 2026

· Published 22 Jun

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Notice peek

AwardFTS · 05abb0

Provision of Service Quality Regime (SQR) Inspection Services

XC TRAINS LIMITED

Awarded

✓

02 Jun 2026

Awarded

£1.3m

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05abb0
Awarded to: Mystery Shoppers Limited
Source: Find a Tender

Timeline

Published
02 Jun 2026
Awarded
02 Jun 2026

Description

XC Trains Limited (XC) operates passenger rail services across the United Kingdom. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the Contract, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. This Procurement is undertaken by XC on behalf of itself, and a successor operator of the XC. The key elements and strategic objectives of the Project are: - Train Service Regime (TSR) inspections by inspectors; - Customer Service Regime (CSR) inspections by mystery shoppers; - Accessible Customer Service Regime (ACSR) inspections by mystery shoppers with additional accessible needs; - Provision of mobile devices to the supplier inspectors and mystery shoppers for running inspection forms; and - Inspection data quality assurance. The awarded supplier will provide the following services: - Project mobilisation and implementation of services - Total of 290 inspections per railway period across the duration of the contract - Account management services

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